• Hired to develop and implement a data governance framework and business performance reporting function within a new fiber to the home service. Due to changes in the strategic direction of the company, this new division was divested.

• Managed and developed a team of three Business Analysts, each having a diverse background and varying levels of technical and business knowledge to meet or exceed department and individual goals for the year. • Responsible for oversight of all program reporting and analysis for Key Account and Program Support Department. The scope included contractual compliance, sales, network deployment, and data quality reporting.• Utilized communication skills to coach Business Analysts on technical and project management aspects of report building, resulting in on-time delivery of reporting deliverables and second lowest cycle time among peer reporting groups (average 13 days).• Liaison of all reporting and system needs for Key Accounts and Program Support department, due to an acute sense of technical and business acumen.• Hosted bi-weekly prioritization, status and intake call with Key Accounts and Program Support leaders to ensure alignment and visibility to all new and existing reporting initiatives/requests.• Optimized Business Analyst bandwidth by evaluating existing and future reporting solutions for continuity and scalability, often requiring influencing others on the best solution for both the business and the reporting team.• Built relationships and communicated cross functionally to enable the sharing of data and best practices for report development and data governance.• Understood all information systems (internal and external) and underlying processes to enable solution-based conversations for reporting and data needs.• Scoped and executed department goals while maintaining alignment with overall company goals.

• Independently developed and implemented a standardized and scalable project management methodology for the Key Accounts and Program Support Reporting Team enabling the standardization of reporting and status tracking of reporting requests.• Spearheaded the development and ongoing maintenance of the Key Account and Program Support Reporting Team’s Power BI reporting infrastructure.• Standardized report documentation and user guides to allow self-service comprehension of reports.• Responsible for developing end-to-end reporting products using proficiencies in Power BI, SQL, Excel, Webfocus and Visual Basic.• Proactively collaborated with the business to evaluate potential risks and impact of each reporting request on the overall reporting landscape.

• Developed and maintained contractual, deployment, KPI and cost saving reporting/models for internal and external customers.• Designed and tested project management system and reporting enhancements on a quarterly basis.• Reconciled internal and external systems to identify differences and drive proper system behavior.• Performed and provided ad hoc solutioning analysis to Crown Castle’s leadership to help drive conversations with customers (internal and external).

• Leveraged proficiencies in Excel, Alteryx, and Tableau to collaborate with management and team members to successfully complete and meet reporting project objectives.• Successfully completed Sarbanes-Oxley (“SOX”) compliance activities for IT and manual process controls, which included working with management in resolving and remediating control deficiencies.• Leveraged attention to detail and business knowledge to develop operational audit plans, risk assessments and testing strategies to mitigate business risks.

• Assisted in the year end Sarbanes-Oxley compliance activities in testing the effectiveness of process controls• Supported the audit team in completing operational audits over core business processes including Travel and Entertainment Expense Reimbursement and Crown’s land contract extension program

• Complete all closing activities including reconciliation of cash, credit card sales and tips• Ensure food and supplies for the restaurant meet quality control standards and inventory needs• Experience in customer service including remediation of customer complaints and issues