I am the acting Regional Service Manager covering the Great lakes region overseeing a highly skilled team of field service engineers that specialize in installing, repairing and maintaining, Life support and lifesaving medical devices. I have over 20 years of field service experience covering a vast array of products including IBM AS/400, RISC 6000 , Retail Systems and Printers, Lead Help Desk Analyst for providing remote assistance to national customers, wireless system, Computer Gaming Systems, Philips Ventilators, Defibrillator, Ultrasound, Invivo, EKG devices. We specialize in providing the highest level of customer service and quality. Proven track record of exceeding customer expectations, using our innovative service process and individual training customized to meet our customers’ requirements. We are a ISO9001 and ISO 13485 certified company.