Expert in Motherboard and Server Conduct technical training to call center agents to reduce call timesProvide technical trends on call centerTechnical Product Management

● Deployed 30 Server Equipment ● Installed and configured new Hardware equipment● Updated Firmware updates for hardware● Asset Inventory● Deployed and configured 30 HP, Cisco switch ● Skilled with MS Office-Word, Excel, Visio, Sharepoint and vsphere● Installed and setup Raritan KVM switches to remote access HP blade hardware

• Provided safety product standards for all platforms to increase 10% in sales • Helped all products to EMC/EMI UL, CSA, FCC regulatory quality standards.• Troubleshot manufacturing issues resulting in 10% increase manufacturing production rate• uses CentOS operating system for benchmarking and testing servers.

Test productsProduct evaluationResearch new market trend and developmentOpenservice lead

• Resolve customer problems with wireless products, test products and assist clients with 100% satisfaction.• Tested products to reduce customer support time from one hour to 20 minutes.• Utilize troubleshooting skills and increased resolution of tickets by 25%^; provided good documentation for future reference.

- Provide technical support to Airlink101™ customers.- Track technical problems and report issues to Engineers to solve problem.- Candidate will resolve customer problems via the telephone, WEB, E-mail, Chat and be responsible for addressing customer technical issues through the use of technical expertise, knowledge base, and any tools which provide for the customer's success. Will initiate, track, and resolve customer's technical issues and address them immediately or escalate the case to the appropriate level of support. Will partner with other technical staff members in support of various processes of the case management cycle and other functions that may be assigned.

• Performed research and development of Broadbridge audio and video I/O online streaming technology.• Provided software technical support to businesses and customers.• Benchmarked application against fidelity and bandwidth standards to produce regular HTML output reports for supervisor evaluation.