Thomas Østergaard Email & Phone Number

I am a dedicated, empathetic, effective and results-driven team player with strong leadership, communication and people management skills and I place the customer experience centrally to everything I do. I have 30+ years of experience in the IT industry from - participating in starting up Zenith Data Systems Scandinavia- leading a team managing the Bull Northern Europe Distribution Centre- implementing regional distribution centers and assisting in rolling out SAP R/3 in Europe for Oki Europe- managing Consulting teams for implementing IT Service Management solutions throughout EMEA for Wendia, Materna and BMC Software to - managing Consulting and Project Management teams implementing Application Performance Management SaaS solutions for Cisco AppDynamics.My motivation in primarily found in the values and outcomes delivered as a result of true team work. Using a pragmatic approach with a sharp focus on customers, people and operations I have a track record of enabling people to unlock their full potential to deliver beyond expectations and exceed targets while collaborating with customers to maximize business results.I thrive in project/PMO management, managing multiple simultaneous implementation projects, managing, empowering and supporting my team, taking the lead, protecting the team while ensuring that best practices are used and maintained/developed. Skills:People & team Management:Consultancy and team management, collaboration with cross-functional teams, direct management of in-house, outsourced, offshore and near shore teams, stakeholder management, 3rd party management, change management, value/benefits management.Strategy and Planning:Creation and execution of strategy and plans for business change. Creation and implementation of business processes, KPI/metrics. PMO status reporting and escalation. Project planning and resourcing. Full project life cycle experience, risk and issue management. Methods, Processes and Standards:PRINCE2, MSP, ITIL v3

Listed skills include Itil, Service Delivery, It Service Management, Service Management, and 30 others.