SRE for Google Voice and other telephony platform infrastructure

Staff SRE at CH- Held team and eng org accountable for SRE best practices in production, incident response, postmortems, monitoring, capacity planning, etc.- Influenced and encouraged engineering and empathy best practices across the eng org- Created and administered curriculum for eng teams about better production and oncall responsibilities (set oncall expectations, best practices for monitoring, etc.)- Ensured CH met SLAs for member facing services; Understood and made risk trade offs at the SRE team and company levels- Ran several company wide incidents (root cause analysis, postmortem doc, and postmortem meeting); Ensured postmortems company wide were high quality and addressed technical and organizational issues- Taught incident command curriculum; Point of escalation for every member of the SRE oncall rotation; Member of the company-wide incident command oncall rotation (escalation for any engineering team to run an incident)

SRE for infrastructure and user facing SRE teams (Youtube SRE, Cluster Turnups, Android SRE). Capacity planning for over 1 million QPS. Borgmon readability.

Hardware operations fixing server and networking gear in Google's clandestine datacenters.