Thomas Ayala Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, Us

HR Business Partner across multiple states, tasked with aiding the development and execution of personnel policies and procedures. Duties include crafting and upholding the employee handbook and policies manual. Conducts benefits administration and contributes to evaluating departmental reports, decisions, and outcomes against set objectives. Recommends innovative strategies, policies, and procedures to enhance departmental efficiency and service delivery on an ongoing basis.

New York, New York, Us

Key Accomplishments:• Top ten in the J. Crew Factory Division for LY (last year). Increased member loyaltyprogram participation and credit card enrollments.• Trained and developed talent resulting in promotion to Co-Manager.

Bolingbrook, Il, Us

Key Accomplishments:• Increased member loyalty program participation by 30% and credit card enrollments by20%.• Increased OMNI channel platform (buy online, pick-up in store, and store-to-door) by10%.• Improved payroll deficit by 10 basis points by utilizing forecasting in market and traffictrends. Created a customer-centric culture that resulted in leading the district with an85% NPS in (net promoter score) customer satisfaction score

Seattle, Wa, Us

•Lead all aspects of retail operations (e.g., P&L, merchandising, sales, customer service, inventory, personnel and payroll management.•Excel at building and motivating management and hourly teams. Developed several entry-level partners to roles of Assistant Manager and Store Manager.•Regulate food waste that resulted in a decrease from 16% to 6 %. •Trained partners to provide improved customer service interactions, resulting in significantly higher customer satisfaction scores. •Managed payroll that resulted in a 9% decrease. •Analyze marketing information, translating data into strategic plans for customer growth. •Increased Customer Occasions (visits) that resulted in double-digit sales increase over LY. •Decreased drive-thru times and increased mobile, order and pay platform. •Oversees all channels of talent acquisition, which includes the use of Taleo.

New York, Ny, Us

•Oversaw a staff of thirty with plan sales totaling 4.5 million dollars annually. •Provided strong leadership and direction on key functional areas including Reward, Talent and Organizational Development.•Excelled at building and motivating management and hourly teams. Developed entry-level associates to Store Supervisor and Store Manager and quickly became one of the primary trainers of new store managers across the district.•Achieved an increase of 10% in credit card penetration resulting in customer brand loyalty. •Achieved a reduction in inventory SKU variance from 3.14% to 0.96%. •Established, managed and reviewed associate’s individual productivity goals vs. results to achieve sales plan, which resulted in a 10% increase to plan.

New York, Ny, Us

•Managed day-to-day operations and provided effective and timely coaching sessions, facilitated employee development in their current job, and developed additional skills for career progression.•Demonstrated service orientation, adaptability to change, and the highest standards of integrity, ethics, loyalty, quality, and fairness. •Analyzed issues and made decisions while providing employees with guidance to develop their skill for truly understanding the customer’s need.•Coordinated the development of new employee teams addressing unacceptable trends, fostering open communication through rapport building, active listening, and soliciting input during on-the-job training.•Recruited and retain top talent.•Led a marketing campaign that resulted in a partnership with the San Antonio Scorpions•Facilitated the training of stores on the organization’s new POS (Point of Sale) system. •Recruited top talent to the Organization via social media, campus career services and mall website.

Doctor Of Philosophy (Ph.D.), Organizational Leadership

Master Of Arts, Administration; Organizational Development

Bachelor Of Arts, Criminal Justice