Thomas Oliveira Email & Phone Number

Toronto, Ontario, Canada

• Trained and supervised new volunteers into ANIDA's Food Bank duties to work in a community-oriented role.
• Collaborated with a team of up to 8 members to deliver food hampers to community members in need, with an empathetic and diligent manner.
• Received food donation deliveries, prepared for food service day, and served the clients.
• Worked once a week for about four hours each day in collaboration with ANIDA Food Bank to serve community members of all races and creed.

Toronto, Ontario, Canada

• Effectively trained, managed, and enforced compliance by the security team, on procedures, site rules, and protocols, reducing over 25% the number of complaints from tenants and patrons.
• Avoided a major safety hazard by efficiently investigating a leak found during a patrol, originated in a server room, which could have led to a short-circuit and a fire hazard.
• Managed a security team of up to 4 members, in a site comprised of 4 buildings, with over 70 tenants, and 200… Show more
• Managed a security team of up to 4 members, in a site comprised of 4 buildings, with over 70 tenants, and 200 offices rearranging patrols and interactions in a fast-paced environment to ensure safety and compliance.
• Reduced waste of resources by 20%, by resolving conflicts peacefully and in a fast manner,
• Reviewed site procedures, patrols schedule, security staff reports, and compliance to site rules by the security team, contractors, tenants, and patrons alike. Show less

Toronto, Ontario, Canada

• Monitored a 3 office building complex with 500+ people, and a major TTC subway station exit, by performing on-foot patrols and using CCTV, reducing the number of incidents by 20%.
• Reported suspicious activities daily and maintained zero breaches (previously two breach attempts per month).
• Cut the number of suspicious incidents by 20% by a regular and thorough investigation of the chosen sectors of the building.
• Performed checks of emergency devices and items and… Show more
• Performed checks of emergency devices and items and regular health and safety inspections.
• Used customer service skills in action when interacting with visitors and tenants Show less

Itaberaba Area, Brazil

• Collaborated in reducing accidents on the highways by over 55% in the first quarter of 2019, by proactively and efficiently patrolling and enforcing laws and regulations.
• Administered accidents, and crime scenes, securing the area, decreasing in over 30% the chances of losing or deteriorating evidence.
• Reduced time spent in critical situations by an average of 25% by effectively gathering information and contacting needed support.
• Provided emergency assistance to… Show more
• Provided emergency assistance to victims of accidents, crimes, and natural disasters, and actively arrested perpetrators caught committing crimes or as needed.
• Investigated accidents, secured evidence, interviewed witnesses, compiled notes and reports, and provided testimony in courts of law when summoned.

Salvador Area, Brazil

• Created a step-by-step manual for advanced banking system procedures, leading to an increase of 150% in the number of capable users of said system.
• Managed values, contracts, and documents, ensuring compliance of the transactions and preventing frauds 22% more efficiently than average;
• Increased overall customer satisfaction by around 20% by meeting client expectations in a quick and friendly manner;
• Assisted branch’s company to achieve goals and remain in top 5 of the Estate… Show more
• Assisted branch’s company to achieve goals and remain in top 5 of the Estate for 3 consecutive years with increased performance and customer satisfaction;
• Strengthened customer relationships while making and receiving payment, and selling banking products and services;

Security Guard, Security And Loss Prevention Services

Security Guard Training

Federal Highway Police Office, Police Officer Training

Training program that comprised of 760 hours, and teached, among other subjets: Self-defence techniques; Gradual escalation of.

Bachelor'S Degree, Biology/Biological Sciences, General

Security Guard