Thomas Oliveira Email & Phone Number

Toronto, Ontario, Canada

● Trained and supervised new volunteers into ANIDA's Food Bank duties to work in a community-oriented role.● Collaborated with a team of up to 8 members to deliver food hampers to community members in need, with an empathetic and diligent manner.● Received food donation deliveries, prepared for food service day, and served the clients.● Worked once a week for about four hours each day in collaboration with ANIDA Food Bank to serve community members of all races and creed.

Toronto, Ontario, Canada

● Effectively trained, managed, and enforced compliance by the security team, on procedures, site rules, and protocols, reducing over 25% the number of complaints from tenants and patrons.● Avoided a major safety hazard by efficiently investigating a leak found during a patrol, originated in a server room, which could have led to a short-circuit and a fire hazard.● Managed a security team of up to 4 members, in a site comprised of 4 buildings, with over 70 tenants, and 200… Show more ● Effectively trained, managed, and enforced compliance by the security team, on procedures, site rules, and protocols, reducing over 25% the number of complaints from tenants and patrons.● Avoided a major safety hazard by efficiently investigating a leak found during a patrol, originated in a server room, which could have led to a short-circuit and a fire hazard.● Managed a security team of up to 4 members, in a site comprised of 4 buildings, with over 70 tenants, and 200 offices rearranging patrols and interactions in a fast-paced environment to ensure safety and compliance with site rules.● Reduced waste of resources by 20%, by resolving conflicts peacefully and in a fast manner, ● Reviewed site procedures, patrols schedule, security staff reports, and compliance to site rules by the security team, contractors, tenants, and patrons alike. Show less

Toronto, Ontario, Canada

● Monitored a 3 office building complex with 500+ people, and a major TTC subway station exit, by performing on-foot patrols and using CCTV, reducing the number of incidents by 20%.● Reported suspicious activities daily and maintained zero breaches (previously two breach attempts per month).● Cut the number of suspicious incidents by 20% by a regular and thorough investigation of the chosen sectors of the building.● Performed checks of emergency devices and items and… Show more ● Monitored a 3 office building complex with 500+ people, and a major TTC subway station exit, by performing on-foot patrols and using CCTV, reducing the number of incidents by 20%.● Reported suspicious activities daily and maintained zero breaches (previously two breach attempts per month).● Cut the number of suspicious incidents by 20% by a regular and thorough investigation of the chosen sectors of the building.● Performed checks of emergency devices and items and regular health and safety inspections.● Used customer service skills in action when interacting with visitors and tenants Show less

Itaberaba Area, Brazil

● Collaborated in reducing accidents on the highways by over 55% in the first quarter of 2019, by proactively and efficiently patrolling and enforcing laws and regulations.● Administered accidents, and crime scenes, securing the area, decreasing in over 30% the chances of losing or deteriorating evidence.● Reduced time spent in critical situations by an average of 25% by effectively gathering information and contacting needed support.● Provided emergency assistance to… Show more ● Collaborated in reducing accidents on the highways by over 55% in the first quarter of 2019, by proactively and efficiently patrolling and enforcing laws and regulations.● Administered accidents, and crime scenes, securing the area, decreasing in over 30% the chances of losing or deteriorating evidence.● Reduced time spent in critical situations by an average of 25% by effectively gathering information and contacting needed support.● Provided emergency assistance to victims of accidents, crimes, and natural disasters, and actively arrested perpetrators caught committing crimes or as needed.● Investigated accidents, secured evidence, interviewed witnesses, compiled notes and reports, and provided testimony in courts of law when summoned.● Resourcefully implemented actions and tactics to deal with adverse situations, even when faced with shortage of equipment and staff. ● Monitored CCTV, performed administrative duties, and kept regular reports of daily activities. Show less

Salvador Area, Brazil

● Created a step-by-step manual for advanced banking system procedures, leading to an increase of 150% in the number of capable users of said system.● Managed values, contracts, and documents, ensuring compliance of the transactions and preventing frauds 22% more efficiently than average;● Increased overall customer satisfaction by around 20% by meeting client expectations in a quick and friendly manner;● Assisted branch’s company to achieve goals and remain in top 5 of the Estate… Show more ● Created a step-by-step manual for advanced banking system procedures, leading to an increase of 150% in the number of capable users of said system.● Managed values, contracts, and documents, ensuring compliance of the transactions and preventing frauds 22% more efficiently than average;● Increased overall customer satisfaction by around 20% by meeting client expectations in a quick and friendly manner;● Assisted branch’s company to achieve goals and remain in top 5 of the Estate for 3 consecutive years with increased performance and customer satisfaction;● Strengthened customer relationships while making and receiving payment, and selling banking products and services;● Responded to over 50 customer inquiries per day, advising appropriately and clearly on company solutions and processes, always with a positive attitude. Show less

Security Guard, Security And Loss Prevention Services

Security Guard Training

Federal Highway Police Office, Police Officer Training

Training program that comprised of 760 hours, and teached, among other subjets: Self-defence techniques; Gradual escalation.

Bachelor'S Degree, Biology/Biological Sciences, General

Security Guard