Franchise Owner
• Generated sales and secured 45 five-star reviews by consulting 330 client’s and providing exceptional customer service.• Cultivated relationships with businesses to execute referral program, increasing revenue.• Led customer acquisition initiatives to drive customer retention.• Initiated, developed, and executed strategic marketing plans across Google Ads and email campaigns, increasing brand visibility.• Supervised two employees overseeing performance management, budget allocation, forecasting, SOPs.• Developed and implemented employee incentive bonuses, which improved team collaboration and saving on operational expenses annually.