Thomas Erdmann Email & Phone Number

Saint Paul, MN, US

Chanhassen, Minnesota, United States

Provide service for a variety of emergency services requests including commercial, industrial and residential fire suppression, EMS and Hazmat. Creation and implementation of training for department staff. Inspect and report on various occupancy types within jurisdiction. Routine maintenance on apparatus and equipment. Responsible for fire apparatus.

Victoria, MN

• City of Victoria Fire Department as a paid on-call Firefighter and Captain
• Firefighter I, Firefighter II, Hazardous Materials Operations, Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), Right Front Seat (RFS), Blue Card Certified
• Serve the residents and businesses of Victoria and portions of Laketown Township, as well as citizens of all of Carver County on Mutual Aid calls
• Respond to emergency medical calls, building or grass fires, traffic accidents, fire alarms, weather related events, and mutual aid calls from neighboring departments

Bloomington, Minnesota

• Serve as mentor and manager of team of business analysts and project managers; develop and coach staff to meet or exceed performance expectations and defined objectives
• Manage and provide direction with prioritization of projects, capacity planning, staff allocation, and effort forecasting relating to current and future projects
• Develop and manage department and staff goals, objectives, and project plans
• Define, implement, and manage project and quality standards; define productivity targets, quality, and process adherence through metrics, measures, audits, and scorecards
• Oversee escalated project issues and deadlines; lead delivery of solutions to meet client needs
• Coordinate with business and IT owners to ensure projects and outputs align with end state goals/objectives and operational processes

Greater Minneapolis-St. Paul Area

• Mentor and coach to various resources including Business Analyst and Sr. Business Analyst
• Responsible to drive business analysis approach for strategic projects and define solution scope
• Assist project managers in managing scope, release planning and approach to user acceptance testing
• Set direction and led large strategic project work streams
• Consensus building including project issue resolution
• Provided work direction to team members based on domain knowledge, resource's skills and capacity

Greater Minneapolis-St. Paul Area

• Defined the business needs and business case for projects
• Prepared for, conducted and documented business requirements using a variety of techniques
• Managed solution scope, changes to requirements and discrepancies
• Planned the business analysis approach and activities through project life cycle

Greater Minneapolis-St. Paul Area

• Demonstrated ability to influence business and project teams to maximize the products being developed
• Solved complex problems and developed innovative solutions related to business operational model and clinical methodology
• Created requirements for new features and functionality, product enhancements and process improvements
• Development of use cases, test case scenarios, test scripts and execution of these items
• Set direction for project team resources through the project lifecycle

Edina, MN

• Provided operational analysis of health care measurement data utilized for operational decisions making
• Executed user acceptance testing during program release including end to end testing
• Ensured accurate and comprehensive documentation of program policies and procedures
• Performed root cause analysis and resolution with technical teams on reporting/application issues
• Author of Business Vision Document, Statements of Work, Business Requirements and Functional Specifications

Golden Valley, MN

• Leader of cross-functional team focused on developing an Oncology product
• Design and implementation of new products, including financial, operational and technical infrastructure
• Supported sales team and other internal stakeholders with specific product and operational knowledge

• Guided ad-hoc projects impacting business area
• Managed reconsideration case load with triage methods and also adjudicated cases for physician committee approval
• Annual audit preparation for the National Committee of Quality Assurance
• Created supporting documents, configurations, forms, quires and other various items using Microsoft Office programs

• Tracked and developed process flows to accurately measure turnaround times and issues
• Created and delivered presentations to train brokers on new policies and procedures
• Team member of focus groups that reviewed and compared data to help determine guidelines
• Developed and maintained complex reports and cases for underwriting
• Provided quality checks for department representatives to ensure accuracy

• Coordinated various programs and events for youth 6-12 grade
• Recruited adults and youth to be partners in the ministry programs
• Created communication materials for newsletters, e-mailings, marketing and trainingprograms
• Developed personal relationships and friendships with youth and families

- Demonstrated excellent communication skills while assisting a diverse customer base ensuring products that meet their needs within a structured timeline- Maintained relationships with current customers and developed a referral program to increase sales with new customers- Promoted within one year to a sales representative