➥ In order to excel in today’s competitive business environment, a successful Project Manager needs a balance of operations management, P&L optimization, and team building expertise - backed by robust leadership skills. I combine over 15 years’ experience optimizing day-to-day operations and profitability for multiple high-profile organizations; making the forward-looking decisions that drive significant, sustainable, and scalable business growth; shaping high-performing teams at the cutting edge of customer service and satisfaction; and carefully implementing the processes and policies that sustain an efficient, productive, and nationally competitive organization.➥ I excel at developing key strategies and policies that maximize revenue potential, facilitating next-level customer service that exceeds client expectations, identifying and remediating gaps in daily operations, enhancing business agility and competitiveness, and bridging the gap between senior management and customer-facing associates.➥ I am a proficient multitasker with the ability to learn, unlearn, and relearn; because success is less about what you already know and more about expanding your knowledge base. I have the agility to pick up new skills, adapt them to my needs, and respond to challenges with competence and conviction.➥ I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, negotiating with a vendor, or anything in between; I communicate quickly, accurately and effectively.☛ Key Skills ☚ ✦ Strategy Formulation & Execution✦ Operations/P&L Management✦ Customer Service & Retention✦ Performance Tracking/Optimization✦ Cross-Functional Collaboration✦ Analytical Problem Solver✦ Strategic Revenue Generation✦ Team Leadership & Development✦ Project Management & Oversight✦ Top-Tier Communicator & Negotiator✦ Relationship & Partnership Building✦ Process Improvement & Optimization