Thomas Hankey, Rcdd, Cts Email & Phone Number

Youngstown, Ohio, Us

Design construction documents and specifications for telecommunications projects. Conduct site surveys, collaborate with clients to determine requirements, and design infrastructure accordingly. Verify and revise projects multiple times before finalizing for bidding, ensuring accuracy and client satisfaction.

Worked as a field engineer for two and a half years, traveling extensively to install IT solutions. Later transitioned to the role of estimator, securing significant contracts and service agreements, including a large contract with a VA hospital and a service agreement with a brick-and-mortar pharmacy business, contributing substantially to the company's growth and success.

Marshaled airsoft games, managed store operations, and provided concessions. Modernized the center by setting up a complete POS system, including computer POS registers, inventory, and structured cabling, enhancing overall efficiency and customer experience.

Served as an unarmed guard at the VXI call center in downtown Youngstown. Secured the premises by performing hourly rounds and ensuring the safety of the facility and its occupants. Maintained a vigilant presence to prevent security breaches and incidents.

Provided general IT helpdesk support remotely, assisting with various technical issues. Completed comprehensive training but faced challenges due to insufficient internet upload speed, limiting further work.

Enlisted in the Army and completed basic training. Gained valuable skills and discipline before being medically disqualified and discharged due to psoriasis.

Provided remote technical support for COX customers, troubleshooting broadband cable internet issues. Ensured efficient resolution of connectivity problems, enhancing customer satisfaction through expert assistance and clear communication.

Provided advanced technical support for AT&T customers, troubleshooting phone issues and identifying offline cell towers. Assisted with billing and service questions, plan upgrades, and delivered excellent customer service. Ensured customer satisfaction through effective problem resolution and clear communication.

Chicago, Illinois, Us

Prepared and cooked food to order, ensuring quality and consistency. Maintained a clean and efficient kitchen environment while following safety and hygiene standards. Worked collaboratively with team members to deliver prompt and friendly service.

IT Hardware and Software Troubleshooting. Computer Database Management. Managed netbooks and software accounts for all high school students, providing tier one helpdesk support for two hours daily. Ensured smooth operation and maintenance of technology resources, assisting students and staff with technical issues.