Thomas Tabalina-Alderson Email & Phone Number

Chertsey, England, United Kingdom

Experienced healthcare leader adept at operational excellence, stakeholder relations, and crisis management. Led critical stroke and neurology services through periods of instability and challenges. Skilfully managed consultants and teams while maintaining budget compliance. Fostered collaborative relationships with regional stakeholders. Demonstrated.

Experienced healthcare manager delivering successful cardiovascular digital monitoring services for a population of 1.2 million. Led initiatives like BP at Home, Single Lead ECG, and Heart Care at Home, preventing secondary care admissions for 1682 patients. Expertly managed stakeholder relations, communication, and local plans. Contributed to process.

Farnborough, United Kingdom

• Investigation into complex customer complaints, and queries using all available resources to ensure an effective and efficient outcome.
• Extensive knowledge on BMW products, services and processes to enable the quickest resolution for the customer.
• Communication between all levels of the business and the wider BMW franchise network.
• Using commercial sense to assess customer complaints and ensure goodwill is used appropriately.
• Supporting new colleagues to instill sound knowledge and ensure they’re equipped to give the best possible customer journey.
• Identification of process gaps to suggest improvements and help implement.

BMW UK Head Office, Farnborough

• Implementation of Subject Access Request (SAR) and Right to be Forgotten (RTBF) processes at the introduction of the General Data Protection Regulations Amendment 2018.
• Monitoring and processing all SAR and RTBF received and updating the BMW UK Group Data Protection and Privacy Officer (DPPO).
• Identification and actioning of data protection breaches for the relevant parties to manage.
• Collaboration with the DPPO to identify process problems, and swiftly resolve them.
• Guarantee all SAR’s are processed and handed to the customers within the statute 30 days.

• Assessing of customers personal financial standing to assess suitability for the vehicle finance application.
• Identification and actioning of suspected money laundering, or terrorism funding to the BMW FS UK Money Laundering Officer.
• Safeguarding customers who are suspected of being vulnerable, and ethically treating finance applications.
• Reviewing of declined finance applications to confirm the customers right to buy hasn’t been impeded.
• Communication with BMW, MINI, Rolls Royce and Alphera customers, retailers and regional managers.
• Protection of customer data through validation, and consistency through all channels.

Farnborough, United Kingdom

• Imparting, and ensuring excellent product knowledge expertise, to customer service representatives on the BMW account.
• Support management with the day to day running of the operation, through queue management, service level management and productivity management.
• Help the Training team to develop the training materials and wider training programs.

Rotherham, United Kingdom

• Handling customer enquires surround all aspects of BMW products and services.
• Ensuring customers are put in touch with the right team to answer relevant enquires.
• Identifying sales leads through service and guiding the customer to the nearest BMW franchise.
• Liaising with multiple departments to ensure all internal knowledge is up to date and relevant.

Gold Coast, Queensland, Australia

• Providing quality customer service by building trusting relationships with customers.
• Educating customers and new team members on products, services and processes.
• Resolving complex customer complaints to ensure a delightful customer experience.
• Using commercial sense to assess customer complaints and ensure goodwill is used appropriately.

Gold Coast, Queensland, Australia

• Working in a dynamic timeshare telesales team contacting potential, and existing customers to inform them about current and upcoming products and services.
• Generating solid sale leads for our customer bookings team, to ensure a seamless professional customer experience.
• Helping to hire new team members, and ensuring they adjust to new role and use their full potential.

Ba(Honours) Business Management (Economics), Currently Studying

Units: -Principle Concepts of management, human resources, marketing, accounting & finance, economical & political effects, ethics and.

Change Management, Foundation (Pass)

Core skills attained: Development of and motivational strategies for building effective teams for implementing change and projects..

Aat Level 3 Advanced Diploma In Accounting, Merit (82%)

Units: Indirect Tax (Grade: Merit / 83%) Advanced Bookkeeping (Grade: Merit / 80%) Final Accounts Preparation (Grade: Merit / 88%).

Aat Level 2 Certificate In Accounting, Distinction (96%)

AAT Level 2 Certificate of Accounting Units (Exam Results): Bookkeeping Transactions (Distinction / 94%) Bookkeeping Controls (Distinction.

Business And Administration

NVQ Level 2 in Business Administration (Distinction)

Education record

GCSE's Attained: English Literature (A*) English Language (A*) Mathematics (B) Double Award Science (BB) Geography (A) History (B).