Thomas Alphonse Badana Email & Phone Number

Whitehorse, Yukon Territory, Canada

Responsible for managing and administrating all External Service Desk activities within Northwestel. The primary accountability is to lead the team to deliver optimum customer service satisfaction levels, as measured by company set targets and key performance indicators. Support and work within the Incident Management and Provisioning processes. Provides technical and customer perspectives during the evaluation of new products and services in teams comprised of Marketing and Operations. Provides input on the potential impact on incoming calls, processes, and staffing levels to meet customer demand.

Whitehorse, Yukon Territory, Canada

Responsible for the profitable operation of one or more storefront retail outlets using best practices customer service leadership skills that drive the sale of various products and services through the acquisition and growth of new customers while enabling the growth and customer satisfaction of the existing customer base to exceed strategic objectives for the current operation year. Products and services include Mobile, and Mobile solutions, Digital Cable, Streaming TV, High-Speed Internet, Landline services, and Accessories.

Whitehorse, Yukon Territory, Canada

The role involves leading and training team members, ensuring positive work performance, and achieving department goals. Key responsibilities include maintaining strong customer relationships, managing requests and orders, understanding and presenting Northwestel's products and services, and proactively identifying solutions to meet customer needs. The role also requires handling electronic inquiries with superior service skills, assessing credit risks, managing overdue accounts, and completing order entry accurately. Additionally, the position entails resolving customer conflicts, participating in coaching and process improvement initiatives, and self-managing performance to meet corporate targets in a structured call center environment.

Cebu City, Philippines

Piping Design Lead Engineer:Design Pressure Piping routing in Petrochemical plants, (Using 3D Modeling software-PDMS, E3D)Piping Material check and control.Piping Isometric Drawing checker and control.Softwares:PDMS, E3D - 3D modelingAutocad 2007-2018Autodesk NavisworksMicrosoft (Excell, etc.)Piping Engineer, Main checker of Isometric drawing outputs and Piping support drawing, with the use of PDMS 12.0 and Navisworks simulate 2014.Pipe routing check, with consideration of access, construction, operation, thermal expansion and other factors that can affect the Piping design.

Baytown, Texas

Piping Field Engineer for Construction of Piping System in NAG-OF ExxonMobil Project.Design confirmation & clarification (QA inspection) with respect to actual site conditions versus Design. Do necessary Design modifications and updates as per actual site conditions.Do As built design works. Piping Material inspections and confirmations.P&ID, Piping Isometric and Support drawing interpretations, explanation and coordination.

Izmir, Turkey

Process Piping Engineering Construction Supervisor:Supervise Piping installation, Decision making on necessary Site Adjustment and Modifications, Pipe line Checker (Material Check, Piping Spools check), Supervise Pressure piping Test (Hydrostatic, Pnuematic, Service Test) Supervise Piping Steam Tracing installation.