Thomas Amaral Email & Phone Number

San Francisco, California, United States

Senior Director for global event operations team comprised of venue & housing sourcing, registration operations, and event delivery professionals, planning and executing virtual, face-to-face, and hybrid events in the US, Canada, UK, mainland Europe, Singapore, and South Africa. Led team in the return to face-to-face events scaling team up to meet current business needs. Focus on Continuous Improvement in ways of working across division. Research new and innovative ways to collect and utilize data from events to maximize ROI.

San Francisco, California, United States

Oversaw Informa Tech's events in North America. Led event coordination, venue & housing procurement, housing coordination, registration, and call center departments. Integrated two operational teams into one team.

San Francisco, California

Informa Tech is a newly created division of Informa plc, which acquired UBM plc in 2018. Deployment and integration of the event services teams to Informa Tech and creating an Informa Tech culture is a key initiative.

San Francisco, California, United States

(UBM was acquired by Informa in 2018)Coordinate with fellow directors to lead Event First and Customer First strategies within department inspiring a culture of engaged team members. Oversee the operations teams and provide strategic insight for the Black Hat, Game Developers Conference, Enterprise Connect, & Interop brands. Manage relationships and negotiate contracts with hotel, convention center, AV, general service contractor, and CVB partners. Encourage reports to build their skill sets. Create strategies to strengthen employee satisfaction, attendee experience, and profitability.

San Francisco, California, United States

Led operational project teams that planned and implemented logistics on the EE Live and Catersource event portfolios. Worked intimately with the brand managers on event strategy, brand awareness, customer experience, & budgeting. Analyzed ROI to refocus business model and promote brand experience. Negotiated contracts with hotels, caterers, AV providers, and convention centers.

San Francisco, California, United States

Chief logistical liaison for the UBM Electronics portfolio of events. Advised in event strategy, event identity, budgeting and the execution of the business model. Cultivated partnerships with vendors to streamline communications with customers and fostered revenue growth through commissions. Negotiated contracts with hotels, caterers, AV providers, and convention centers.

San Francisco, California, United States

Coordinated events associated with UBM Technology including DESIGN West, DESIGN East, Game Developers Conference, DesignCon, and ARM TechCon. Areas of focus included project management in sponsorship, conference planning, trade show exhibition, and finance.

Fostered business opportunities through event planning and coordination. Provided yearly insurance program reviews for families and businesses to thrive.

San Jose, Ca

Focused on team communications to improve customer service and increase revenue. Won Most Improved LMPS (Customer Satisfaction Score) and produced double-digit percentage revenue growth.

San Jose, Ca

Built team from multiple recruitment sources including internal promotions, college corporate recruiting, and outside hires. Developed seven staff members to take promotions into key management positions.

San Jose, Ca

Ran operations for events ranging from 10-2,000 attendees- including planning & execution, registration, rooming list management, directing vendors, transportation, billing & ensuring timing is on schedule for food, beverage, and AV. Events included galas, luncheons, conventions, holiday parties, seminars, focus groups, webcasts, and corporate conferences.

Santa Clara, Ca

Managed client relationships and expectations in association with their contracted events. Fostered account growth by driving repeat business, and focusing on the experience of the customer's attendees

Santa Clara, Ca

Honored with Teifel Award for exemplary customer service. Partnered with wide variety of customers from Asia, Europe, South America, the U.S., and Canada. Honed skills to offer solutions to those customers and explain the benefits of the solutions in terms the customer could best understand.

Santa Clara, Ca

Managed 30 person staff looking after payroll, scheduling, discipline, and training.