Angie Thomas Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

▪ Support the Associate Dean and four Directors in the operation of the School of Business Masters office.▪ Manage the Associate Dean’s email and calendar schedule, organizing and alerting them to urgent or time-sensitive matters.▪ Manage the Associate Dean’s meetings and calendar in consultation with the Dean and the Directors. Record important dates for diarization. ▪ Draft and coordinate communications on behalf of the School of Business Masters Programs Office.▪ Manage front-desk initiatives, including greeting students and professors.▪ Schedule recurring meetings for the Associate Dean and his team.▪ Prepare and arrange documents and information for the Associate Dean for planning purposes, meetings, presentations, and other purposes. ▪ Submit course and calendar changes to the General Faculties Council.

Edmonton, Alberta, Canada

Administrative Assistant supporting Property Managers in the residential and commercial real estate field. Provided administrative support and performed duties such as proofreading and formatting documents, booking meetings, Advanced User of Adobe and the Microsoft Office suite of products for creating client packages for annual general meetings.Key Accomplishments:• Manage front-desk initiatives, including greeting clients, directing 100+ daily phone calls, and fielding 50+ daily inquiries.▪ Schedule routine scheduled maintenance for residential and business condominium buildings.▪ Source quotes for key projects for building improvements, as well as for routine scheduled maintenance.▪ Organize an efficient system to ensure that items clients are picking up are easily located for a seamless transaction.▪ Updates to the West Ambleside Home Owners Association website as needed.▪ Proofreading and formatting documents to mail to owners for updates as per the Alberta Condominium Act.▪ Coordinate communications on behalf of Property Managers; drafted emails; reviewed proposals; and edited property-specific and company-wide announcements.

Sherwood Park, Alberta, Canada

Senior Project Administrator supporting Project Managers in the oil and gas field. Provided administrative support and performed duties such as proofreading and formatting documents, booking meetings, tracking vendor drawings, and project timelines to ensure that documents were delivered to the client at the scheduled milestones. Provided a central role in booking meetings, including food and beverages, for clients to attend at Rally’s office for project updates at set milestones. Advanced User for Adobe and the Microsoft Office suite of products for creating client packages for project updates.Key Accomplishments:• Regularly worked Reception for coverage.• Key role in setting up client-specific inboxes to ensure project administrative tasks are efficiently completed for Project Managers and project timelines.• Member of the Joint Health and Safety Committee.• Certified in WHMIS 2015.• Created a Visio flow chart of the project life cycle for training purposes.• Provided event planning support and execution of the Rally Christmas party.

Edmonton, Ab

Excelled as Administrative Assistant and provided administrative support, performed duties such as presentations, proofreading, booking meetings, minute taking, and editing agendas as well as filing, photocopying, faxing, and electronic transmission of documents and maintaining courier packages and mail. Managed the procurement process from the purchase order generation to the invoice payments for both the operational and project spending. Drafted and delivered tenant welcome packages and memos. Maintain current building documentation such as equipment inventory lists and building plans. Collaborated directly with the Regional Director.Key Accomplishments:• Regularly worked Reception for coverage.• Earned the designation of REMS (Real Estate Management Services) Certified Assistant – Property Operations.• Earned the designation of REMS (Real Estate Management Services) Certified Assistant – Lease Administration.• Successfully executed the process of tendering quotes through to awarding contracts for landscaping and snow removal services for 30 properties annually for three years.• Organized multiple staff events, including our annual Christmas party and charity golf tournament.• Nominated for the 2018 Service Excellence Award.• Maintained Collier’s ComplyWorks account for Vendor Compliance.• Processed invoices from Vendors weekly.

Edmonton, Ab

Excelled as Administrative Assistant and provided administrative support, performing duties such as responding to all incoming calls, greeting clients, proofreading, calendar management, booking meetings, minute taking, and editing agendas as well as filing, photocopying, faxing, and electronic transmission of documents and maintaining all courier packages and mail. Collaborated directly with Program Manager and his team. Prepared operational reports to improve the efficiencies in the operating room.Key Accomplishments:• Significant involvement in special events, while providing administrative support and ensuring efficient operations of the program.• Managed entry of time electronically for payroll purposes using PeopleSoft Enterprise 8

Edmonton, Ab

Provided discreet secretarial support for the operating office. Coordinated and managed multiple operations which including calendar management for offsite meetings, booking facilities, and catering. Provided administrative support, performing duties such as responding to all incoming calls, greeting clients, proofreading, calendar management, booking meetings, minute taking, and editing agendas as well as filing, photocopying, faxing, and electronic transmission of documents and maintaining all courier packages and mail. Compiled all emergency contact list for frontline and management staff. Aided with the alignment of administration processes between Grey Nuns and Misericordia hospitals.Key Accomplishments:• Presented new time-saving processes to improve management of the on-call binders for managers.• Recommended resolutions regarding patient queries in an efficient manner.

Edmonton, Ab

Demonstrated proficiencies in analyzing data and ensuring adherence to scheduled activities and attendance for all call center employees. Acted as liaison with multiple supervisors to arrange monthly team meetings. Verified accuracy of schedules for payroll and reported phone activity. Closely monitored unscheduled events, sickness, meetings, and trainings, incorporating necessary adjustments into work schedule of over 400 call center reps. Provided administrative support, performing duties such as proofreading, calendar management, booking meetings, minute taking, and editing agendas as well as filing, photocopying, faxing, and electronic transmission of documents.Key Accomplishments:• Successfully communicated through email with frontline employees, addressing questions related to payroll and schedule as well as resolving problems in a timely manner.• Managed and oversaw the process of adding and removal of existing employees to the IEX payroll system.• Took the initiative to implement improved procedures for booking weekly meetings and updating staff schedules.

Edmonton, Ab

Provided exemplary customer services and supported agents to resolve client’s problems. Managed escalation calls from agents. Liaised with the planning team and maintained a database system by regularly adding new addresses to the system.Key Accomplishments:• Collaborated with CSR Support Team to support the development of team members, including floor walking and controlling escalations.• Developed an innovative process for synchronizing scheduling and payroll software applications, realizing major time savings.

Edmonton, Ab

Demonstrated proficiencies in analyzing data and ensuring adherence to scheduled activities and attendance for all call center employees. Acted as liaison with multiple supervisors to arrange monthly team meetings. Verified accuracy of schedules for payroll and reported phone activity. Closely monitored unscheduled events, sickness, meetings, and trainings, incorporating necessary adjustments into work schedule of over 400 call center reps.Key Accomplishments:• Successfully communicated through email with frontline employees, addressing questions related to payroll and schedule as well as resolving problems in a timely manner.• Managed and oversaw the process of recruitment and removal of existing employees.• Took the initiative to implement improved procedures for booking weekly meetings and updating staff schedules.

Sherwood Park, Ab

Provided keen oversight in all aspects of hiring, performance management, and terminations. Oversaw employees engaged in preparing weekly, monthly, and annual payroll budgets along with maintained merchandising presentations. Delivered exceptional customer service and directly supervised overall store operations.Key Accomplishments:• Established strong relationships with store staff to gain support and effectively achieve results.• Increased the profitability of the store by efficiently improving the store sales process.• Courteously addressed and resolved customer complaints and inquiries.