Thomas Pass Email & Phone Number

Calhoun, Georgia, United States

• Coordinate deliveries between sales teams and corporate contacts to receive and send samples of material to be reviewed by manufacturing representatives
• Analyze installed pieces of flooring materials for installation or manufacturing defects
• Resolved disputes received from distributor accounts and internal sales teams
• Research known product issues with materials produced by Mohawk Industries
• Log deliveries of material in Excel to ensure timely and accurate information
• Awarded the Circle of Excellence Award for Collaborative

Calhoun, Georgia, United States

• Investigate claims using root cause analysis, referencing consumer and manufacturing documentation to ensure warranty was upheld
• Communicated between internal sales teams and external dealers to coordinate replacement materials, providing resolution for consumer complaints
• Consistently upheld an average of 350 emails per day during peak business times
• Awarded the Circle of Excellence Award for Calm

Calhoun, Georgia, United States

• Coordinate customer orders for in store pickup or home delivery
• Work between multiple store departments to gather materials and merchandise for orders
• Managed the staging and organizing of store materials to be delivered to residential and commercial job sites

Calhoun, Georgia, United States

• Courteously greeted guests, took orders, explained and suggested menu items
• Ensured that products and guest experience were consistent with the brand, culture, and standard of excellence
• Performed tasks at a pace that could keep up with the demands of the business