Thomas Pass Email & Phone Number

Calhoun, Georgia, United States

• Coordinate deliveries between sales teams and corporate contacts to receive and send samples of material to be reviewed by manufacturing representatives• Analyze installed pieces of flooring materials for installation or manufacturing defects• Resolved disputes received from distributor accounts and internal sales teams• Research known product issues with materials produced by Mohawk Industries• Log deliveries of material in Excel to ensure timely and accurate information • Awarded the Circle of Excellence Award for Collaborative

Calhoun, Georgia, United States

• Investigate claims using root cause analysis, referencing consumer and manufacturing documentation to ensure warranty was upheld• Communicated between internal sales teams and external dealers to coordinate replacement materials, providing resolution for consumer complaints• Consistently upheld an average of 350 emails per day during peak business times• Awarded the Circle of Excellence Award for Calm

Calhoun, Georgia, United States

• Coordinate customer orders for in store pickup or home delivery• Work between multiple store departments to gather materials and merchandise for orders• Managed the staging and organizing of store materials to be delivered to residential and commercial job sites

Calhoun, Georgia, United States

• Courteously greeted guests, took orders, explained and suggested menu items• Ensured that products and guest experience were consistent with the brand, culture, and standard of excellence• Performed tasks at a pace that could keep up with the demands of the business