Thomas Mancini Email & Phone Number

Alongside with my previously listed duties as an FQA Project Manager:Managing and supporting a single high profile client; coordinating testing initiatives in New Delhi, Montreal, Seattle, and Menlo Park.Engage & maintain active relationships with 10+ client managers, building rapport and a greater understanding of their business needs. Synthesize those needs to actionable items and create collaborative solutions.Serve as a point of contact for escalating any issues affecting global teams and driving those issues to a positive resolution.Conduct regularly scheduled one-on-ones with embedded teams to provide high-touch support for any worker needs.Communicate effectively at all levels of the organization, keeping stakeholders informed of any incoming client requests, worker health, client status, and work blockages.Prepare and maintain relevant finance reports, forecast data, attrition updates, and staffing status.Proactively identify opportunities to grow the Keywords footprint with the assigned client. Assisting Project Managers and Leadership staff with scoping, deliverables, and troubleshooting.

Working with client's points of contact to manage resource allocation, testing objectives, database access, and build distribution.Preparation of quotes, testing schedules, proposals, and invoices.Creation of tools for KPI tracking, data management, and daily reporting.Continuous coaching of Test Leads and Senior Testers.Deployment of coaching sessions covering specific management topics.Tracking day to day hourly and financial coverage. Including (but not limited to) forecast data, attrition updates, and staffing status.Leading projects and their accounts to success from a strategy and customer relationship level.Interacting with clients electronically, verbally, and in person in order to strengthen bonds and create more meaningful professional exchanges.Coaching staff in order to help them achieve their goals and to carry projects and their own staff to success.Generating tools required for testing, as well as to improve the general quality of work/life of the entire department.Developing processes along with other managers from different service lines with the goal of increasing staff retention, career development, and level of satisfaction.Creating documentation and QA strategies for clients in order to execute realistic goals for their titles with the allocated budget.Guiding clients towards best practices in terms of game testing, scheduling, and feature implementation within their own intellectual property.Creating short and long-term strategies for Product maintenance and Project testing.Assisting other Project Managers and Leadership staff with scoping, deliverables, and troubleshooting.Coordinating testing efforts based on development status and task requirements across several services such as Engineering, Audio, Localization, Localization QA, and Functionality QA.

Supervised and supported multiple released titles across all platformsPlanning QA strategies for assigned projects (Resourcing, IT, PSST, Test Leads) Managed simultaneous teams and databases with as many as 60 testers at a time on multiple AAA titles Promptly reporting to clients via various means of communicationEstablished strong partnerships with several clients for new hardware and titlesDirected and managed multiple Senior Tester hiring rounds of over 30 applicantsDedicated point of contact for new Test Leads and Seniors in the departmentOverseeing projects with multiple Test Leads and coordinating daily responsibilitiesDeployed and maintained FQA processes to handle overall operations and tools used Advised and proposed workflows to adhere to active and upcoming milestonesDesigned and documented Post-Mortem reports for completed milestonesOrganized weekly agenda, scope and meeting minutes with the relevant supporting teams

Montreal, Canada

Testing titles across Sony platforms in preparation for submission.Mentoring and assisting new testers in adapting to certification.Assisting with creation of new tools and effective use of current tools, including: Jira, Spira, Excel, and other bug-tracking software.Pro-actively finding solutions to any problems which may arise throughout the duration of the project.Pre-vetting certification bugs for quality and content.Acting as a first line of communication for certification issues and questions.

Montreal, Quebec

FQA testing in diverse platforms such as PC, PlayStation®3, PlayStation®4, Xbox 360, Android, and iOS.Worked on several AAA titles, gaining exposure to complex QA strategies.Day-to-day execution of assigned testing tasks.Determining that observed results match expected results.Recording the observed results in a test case management database.Writing clear and concise bug reports which will allow the developer to re-produce the bug as required and correct the observed behavior.Development of test cases in accordance with Game Design documentation or equivalent.Suggesting to the Test Lead alternate test scenarios which may lead to finding more bugs within the game.