Thomas Arvan Email & Phone Number

Adelaide, South Australia, Australia

• Providing professional service to current and future member insurance needs
• Complying with all current RAA acts, guidelines and service/standard needs to meet customer satisfaction
• Abide by RAA policy and guidelines
• Responding to immediate and future needs for customers
• Ensuring a “Great” level of standard is maintained through each interaction
• Providing a high level of accurate information whilst being ethical and professional

Adelaide, South Australia, Australia

• Interpreting and applying legislation to maintain the Goods and Services Tax (GST)
• Conducting GST audits on business and individuals
• Compiling information in order to determine decisions
• Applying legislation to penalise wrong behaviour
• Case managing multiple GST compliance audits
• Applying legislation to write legal audit decision letters

Adelaide, South Australia, Australia

• Working within policy and procedural guidelines to determine appropriate action
• Reviewing inbound client correspondence
• Interacting and working within ATO tax agent and business portals
• Negotiating best payment of debt methods
• Working in a scheduled environment

Adelaide, South Australia, Australia

• Making informed decisions on individual ABN entitlements during telephony interactions and supporting this with documented evidence
• Case managing compliance by undertaking entitlement reviews on ABN holders identified as high risk and ensuring the upkeep of the Australian Business Register
• Identifying and removing ABN’s from the Australian Business Register that are either redundant or where no enterprise exists
• Undertake reviews on specific industries whose work practices are considered high risk for the inappropriate use of ABNs for employment purposes.

Adelaide, South Australia, Australia

• Tailoring client interactions to collect outstanding debts in full or payment arrangements, remission of interest and penalties in accordance with policy procedures and legislative requirements
• Reviewing client accounts in accordance with policy/procedures to determine whether debt should be non-pursued.
• Determining appropriate compliance action and issuing bank garnishees
• Using telephony and digital services to communicate and negotiate

Adelaide, South Australia, Australia

• Re-engaging non-complying clients by pursuing outstanding obligations.
• Working under the legislative framework of the Tax Administration Act 1953 and making decisions in line with the ATO policy on good decision making.
• Using ATO systems to undertake desktop tracing in order to locate and re-engage taxpayers who haven’t lodged for extended periods of time.

Adelaide, South Australia, Australia

• Reconciling accounts and payment transfers

Adelaide, South Australia, Australia

• Providing support for front line staff by educating, researching and making informed decisions based on procedures and legislation

Adelaide, South Australia, Australia

• Actioning outbound telephony during a GST Voluntary Compliance program used to combat fraud and increase voluntary compliance.