Thomas Wilding Email & Phone Number

Southend-On-Sea, Gb

Greater London, England, United Kingdom

Implementing automation and streamlining several administrative processes to enhance the customer journey for both our clients and agents. This initiative includes the efficient handling of returns processing and the management of complimentary orders for ambassadors and influencers globally.

Southend-On-Sea, England, United Kingdom

I've been honored with the role of Treasurer for the PTA at my daughters' school. My aim is to modernize our financial management by integrating software alongside traditional paperwork. Additionally, I'm keen on expanding our fundraising efforts to secure more funds for playground equipment. In my capacity as Events Manager, I aspire to introduce new events that will become cherished traditions in our school calendar while also organizing initiatives that benefit the broader community.

As a senior customer service advisor in a high-end footwear and lifestyle business, I play a critical role in ensuring customer satisfaction and loyalty. Among my key responsibilities are placing free of charge orders, supporting the team and the managers, and tracking returns. I take pride in my exceptional product knowledge, which enables me to provide expert guidance and advice to customers. In addition, I frequently liaise with head office to provide feedback, updates, and insights on customer needs and preferences. While I enjoy interacting with happy customers, I also have the resilience and empathy to deal with difficult and irate ones. As part of my shift, I also take on the additional responsibility of managing the team, ensuring that everyone is working efficiently and effectively. Overall, I am passionate about delivering excellent customer service and driving business growth through my contributions.

Currently 1 of 2 Senior advisors on a highend lifestyle/footwear brand. Actively involved in pushing the team towards our common goal of being award winning customer services for the brand. Day to day duties include managing to the coverage of live channels whilst also dealing with escalations both too and from the head office team. Also supporting the team with my product and process knowledge to aid them in meeting and surpassing SLA's. I'm driven to provide outstanding customer service to each and every customer that comes our way. Using my extensive product knowledge and creative solutions to make our customers not only loyal but happy.

Southend-On-Sea, England, United Kingdom

Great Wakering, England, United Kingdom

Pitsea, England, United Kingdom

Great Wakering, England, United Kingdom