Thomas A. Y. Email & Phone Number

New York, New York, Us

Responsible for a team of IT professionals with varied skills and certifications in the delivery of 24x7 managed IT lifecycle support / escalated service support to the firm. Oversee all aspects of team management, including individual development, training, performance assessments, and budgeting.Develop and maintain policies and procedures including visual workflows of various processes including prioritized alert handling, change management and problem management / root cause processes.Interact with IS teams, IS management and business leadership as chairman of change and problem management processes. Coordinate BCP activities as IS operations liaison to BCP management teams. Collaborate in firm audit activities through documentation support and participation in remediation efforts. Maintain 100% patching compliance every month.Identification, collection and trending of over 3000 datapoints for monthly analysis and SLA compliance reporting. Developed and presented monthly presentations with findings on infrastructure availability, security and performance trends.Identify and implement solutions to improve monitoring visibility and provide best practices in process management. Innovate solutions through identification of gaps for improvement in solution designs, policies and procedures. Develop alerting process automation for improved availability and service quality.Participate in CMDB administration activities, 24x7 operation supporting all datacenter and physical IT infrastructure assets. Periodic audits of all rack elevation, emergency spares inventory, card access logs, badge authorizations, etc.

New Brunswick, Nj, Us

The Rutgers Center for Innovation Education (RIE), provides the most current and up-to-date professional and continuing education for technologists, innovators, and entrepreneurs. The Cybersecurity Certificate Program at Rutgers University is designed to train and develop professionals to manage cybersecurity issues within an organization. The program prepares working professionals to analyze, manage and build cybersecurity competencies that can protect the organization. It provides participants with the insight and expertise needed to solve real world cybersecurity problems, recommend practical and strategic solutions, and to communicate results. Participants gain technical, analytical, and communication skills through Rutgers' project-based interdisciplinary curriculum, which seeks to provide a comprehensive understanding of the new cybersecurity threats and players.

New York, Ny, Us

Directed over 25 staff in a global Microsoft Windows 7 migration project for an enterprise financial institution. Oversight of desktop engineering, application package testing, business unit coordination, education and marketing as well as training and deployment teams.Migrated and trained over 100 users per night. Reduced application counts from 10,000 version-unique apps to under 500 version specific applications.Identified productivity gains of over 30,000 hours per year on performance improvements, while introducing new enhancements such as data leak protection, PCI compliance and application controls.

Sole-proprietor management consulting services to IT services organizations as subject matter expert in managed services and Network Operations Centers. • Management consulting services including: Operational design and implementation, playbook documentation, business process improvement, service offerings development, GAP analysis and fulfillment solutions.

New York, New York, Us

Oversaw the day-to-day function in delivery of managed services to clients. Strong leadership and trusted advisor role to clients in high priority incident management flashpoints and to staff and management of a 24X7 Network Operation Center (NOC). Approved, purchased and oversaw development customization of a forklift upgrade of the NOC to next-generation monitoring and automation technologies.Strategy, marketing and development of industry-specific product solutions using a managed services platform. Served as practice manager and intellectual capitalist in products, process and technologies in managed services delivery.Increased client subscription rates to an annualized 60% year over year growth through sales assistance, product development and channel partnershipsAchieved Cisco Managed Services Chanel Partner Certification which surpasses standards for a premium service experience as defined by the market, by Cisco, and by the industry and validated through an objective, independent audit. EXENET is one of 27 designated Managed Unified Communications Managed Services Providers and the only one delivering it in the greater New York area.

Us

Advised and assisted office relocation project including design, construction and hot-cut of core technology assets to new office location. Implemented server and storage consolidation and upgrade including Exchange, Imanage, SQL, Financials, HR-IS and data shares Oversaw Business Continuity testing, validation and reporting to dedicated hot-site locationAdvised and assisted to Corporate Technology Committee.Full IT systems support and participation from PDU to PDA.

Newark, New Jersey, Us

Data Center Relocation Project. Assisted in relocation effort of 500+ Servers Storage Management / Business Continuity Team. Lead matrix and direct reports in providing quarterly off-site BC tests as IT recovery site executive. Oversaw direct reports in data assurance and recovery services for enterprise mainframe and distributed computing environments.

San Francisco, California, Us

Messaging- Implementation of monitoring, statistical analysis, reporting and documentation to allow network operations, help desk and support staff to self-solve 90% originally was 0% resolution rate. Y2K. Oversaw a team to complete necessary Y2K email / groupware application rollout to 20,000 users, this work helped to create of one of the largest Lotus Notes implementations worldwide. Knowledge Management project. Participated in design and data migration of enterprise KM tools to satisfy regulatory and legal requirements by establishing records retention protocols. This was email archiving and indexing before commercial products were invented.Storage Implementation Project. Full life-cycle project management and realization of a 600+ TB consolidated storage network which realized a comparative savings to the previous technology of $15M by year 2. Framework allowed for shared multi-application, multi-host (Mainframe/Mini/Micro), library virtualization.

Arlington, Va, Us

Pre/Post Sales support and implementation of technology solutions including network operating systems, groupware and network technologies. This was an exceptionally fun time consulting to businesses having experience with bitnet and jumping on the birth of NCSA Mosaic, Lotus Notes 3.0 and Internet 0.8

Developed and ran a training program for paralegal students in word-processing applications. Developed broadcast fax blitz campaigns matching applicant profiles to target customer profiles.

Ms, Information Resources Management

Ba, Liberal Arts