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Global Director ♦ Team Builder ♦ Product ManagementMultiple times I have built effective and successful global technical teams. I am an Innovative and highly accomplished SaaS technology professional with extensive experience in cloud operations, applications, hosting services, Agile methodologies, training, coaching, support, sales, product, and program management. A U.S. Army Veteran who exhibits integrity, commitment, and drive to serve our country with distinction. Experienced leader of highly skilled teams utilizing an empowering approach to achieve set objectives. I have demonstrated the ability to work solo or in a team in high-stress situations, being comfortable exercising initiative, and problem-solving techniques. A passionate leader who thrives on team accomplishments and personal growth.I like to build big people by creating an atmosphere where they can be their best for their business and themselves. As a certified beliefs trainer, I leverage that skill set to empower and motivate team members to be great by understanding that what you believe is just as important as what you do. It's not just showing up but what you believe when you show up.AREAS OF EXPERTISE: Leadership · Program Management · Product Management · Business Development · Problem-Solving · Strategic Planning Customer Relations · Operations Management · Agile Scrum Methodologies · Quality Assurance · Negotiations Skills: Mentoring, Agile framework, Scrum methodology, UX/UI, Product Management, SaaS, VMware, Cloud Services, Team Development, Hardware, Customer facing
Uppermost.Io
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Director Of OperationsUppermost.IoLittleton, Co, Us
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Senior Product ManagerPhonism Jan 2023 - Jun 2024Denver, Colorado, United StatesPhonism is your best friend when you need to provision, deploy, manage, and monitor VoIP devices. We work with any device manufacturer, model or version. Our intelligent Device Lifecycle Management (iDLM) Platform complements your existing services and offers a REST API for seamless integrations. We speak phone, so you don’t have to. -
Director Professional Services, Development & NetworkingRingcentral Aug 2016 - Jul 2022Centennial ColoradoSELECT ACHIEVEMENTS:-------------------------◆ Built a multimillion-dollar network revenue stream that grossed $4.3M in 2021 at a pace of 45% YoY for 3 years in a row. This eliminated QoS tickets at a 99% effective rate.◆ Built a full stack development team that closed deals with custom software generating $91M+ in total contract value in 2021 and on pace for 145% for 2022.◆ Built internal custom automation tools leveraging company APIs that saved 15-20 headcount on deployments month over month. -
Managing Director Professional ServicesAvaya Oct 2012 - Aug 2016SELECT ACHIEVEMENTS:-------------------------◆Served as the QA Director, building a team of Advanced Solutions Architects to safeguard design quality on Avaya’s top deals globally, established a quality framework to optimize complex solution deployments enabling the delivery of new solutions to customers, and partnered with sales and implementation to win deals.◆ Oversaw the 24/7 global upkeep of the PS labs, including a capital budget, real estate, ticketing, and consolidation of 400+ sites◆ Reduced the global lab's footprint by 80% by implementing a new standardization model including new ToR switches, 10GB NICs with new high-density servers, resulting in a considerable reduction in legacy hardware and saving millions in real estate costs and licensing, and improved quality of life for the engineers by proving a development sandbox with virtual image repositories. -
Solutions EngineerAvaya Oct 1998 - Aug 2016Global QA Design Architect, Global Professional Services Labs Director, New Product Engineer, Customer Service, and support.
Thomas Cain Skills
Thomas Cain Education Details
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Us ArmyAirframe Mechanics And Aircraft Maintenance Technology/Technician -
Colorado TechAviation
Frequently Asked Questions about Thomas Cain
What company does Thomas Cain work for?
Thomas Cain works for Uppermost.io
What is Thomas Cain's role at the current company?
Thomas Cain's current role is Director of Operations.
What is Thomas Cain's email address?
Thomas Cain's email address is da****@****ast.net
What is Thomas Cain's direct phone number?
Thomas Cain's direct phone number is +165047*****
What schools did Thomas Cain attend?
Thomas Cain attended Us Army, Colorado Tech.
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Thomas Cain has interest in Football, Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, Watching Basketball, Golf, Hockey, Watching Hockey.
What skills is Thomas Cain known for?
Thomas Cain has skills like Sip, Avaya, H.323, Isdn, Voip, Networking, Linux, Unified Communications, Ip, Telecommunications, Telephony, Ivr.
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