Thomas Belkowski Email & Phone Number

Zurich, Switzerland

Santa Clara, Ca, Us

Empowering ServiceNow teams to harness the power of Generative AI, unlocking potential and delivering groundbreaking solutions.

Santa Clara, Ca, Us

• Lead strategic conversations with key customers and C-suite executives to advocate for and align on ServiceNow’s generative AI and platform strategies, promoting widespread adoption.• Provide expert guidance on implementing generative AI products for internal and external stakeholders, enhancing adoption rates, and reducing churn/debooking risks through tailored strategies.• Deliver impactful presentations and training sessions at various in-person and digital events, including major conferences like ServiceNow’s Knowledge24, partner events, and marketing sessions, showcasing ServiceNow’s generative AI products, strategies and roadmaps.

Santa Clara, Ca, Us

• Led strategic customer engagements on generative AI, guiding business case development, experimentation, and implementation while providing actionable insights to internal product teams.• Advised customers globally on platform strategy and engineering practices in short, impactful engagements, improving platform adoption and developer experience to drive innovation and faster delivery.

Santa Clara, Ca, Us

As a Services Portfolio Manager at ServiceNow's Leading Practices organization, I was responsible for driving innovation and excellence in delivering best practice collateral, assets, and implementation processes that support successful deployments of the ServiceNow platform and emerging products by our Expert Services and partner network.Collaborating closely with Product Line Business Units, I enabled new go-to-market strategies for emerging products and served as a trusted subject matter expert for all implementation and service-related topics within my range of responsibilities, including the ServiceNow platform and net-new products from our internal incubator, NowX.Through my contributions, I played a key role in the successful launches of several new products, including Process Optimization (based on Process Mining), Financial Services Operations, and Telecommunications Service Management. With a focus on driving customer success, I leveraged my expertise in platform and product strategies to create impactful solutions and expand ServiceNow's product portfolio.

Santa Clara, Ca, Us

As a Solution Architect at ServiceNow's Customer Outcomes (Professional Services) team, I brought my expertise in platform strategies to help international companies drive their business outcomes through the ServiceNow platform. With a deep understanding of platform strategies and a track record of delivering innovative solutions, I was able to provide valuable guidance and support to companies across a range of industries, including technology, financial services, banking, automotive, and oil & gas.My key responsibilities included:- Driving success through the development and execution of customized platform strategies- Establishing and managing technical governance processes to ensure alignment with strategic business objectives and technical best practices- Providing thought leadership and guiding customers through prescriptive solution design and technical implementationThrough these engagements, I not only deepened my expertise in platform strategies but also helped improve the developer experience and achieve tangible business outcomes for my customers.

Zurich, Zurich, Ch

As a Lead ServiceNow Engineer at KPMG Switzerland, I drove the design and architecture of the company's internal ServiceNow platform, establishing a strong technical foundation that supports the organization's digital transformation. With a passion for delivering exceptional developer experiences, I led a team of both in-house and external developers, constantly optimizing the platform to drive success and growth. My commitment to platform thinking and a customer-focused approach resulted in the expansion of the platform to new digital solutions, further empowering KPMG Switzerland to achieve its strategic goals.

As a Technical Consultant at ComConsult Kommunikationstechnik AG, a subsidiary of the ComConsult Kommunikationstechnik GmbH (now agineo GmbH), I was at the forefront of delivering successful ServiceNow implementation projects in Switzerland. As the lead consultant, I was responsible for ensuring the success of our largest customer in the region, providing expert guidance and hands-on technical support throughout the project lifecycle.

Aachen, Nordrhein-Westfalen, De

As the first hire at snacc-it GmbH, a subsidiary of the ComConsult Kommunikationstechnik GmbH (now agineo GmbH), I played a pivotal role in building the company from the ground up. As a technical consultant, I was a key player in the delivery of multiple ServiceNow implementation projects and managed a team of up to eight developers. My dedication to excellence and commitment to the success of my clients and team members laid the foundation for the growth and success of the company.

As a self-employed software and web developer, I delivered dynamic and engaging online experiences for a diverse range of clients. My expertise in PHP, Javascript, HTML, and JSON/XML web services enabled me to deliver customized solutions for real estate agents, pharmaceutical transportation companies, and marketing agencies. Subcontracted by multiple agencies, I was often called upon to collaborate on their most challenging projects, lending my expertise to create highly customized and complex web experiences that captivated users and drove business results.

Master Of Science - Ms, Business Management (Digital Innovation And Business Transformation)

Bachelor Of Science - Bs, Computer Science

Electrical Engineering, Information Technology, And Computer Engineering

Abitur