Hello, I'm Thomas, also known as Tommy. I am a U.S. Army combat veteran, bringing over a decade of experience in delivering exceptional customer service. I currently work as a Solutions Desk Analyst at Zumiez Home Office, where I leverage my technical skills to solve complex business challenges and improve operational efficiency.As an IT Specialist and proud Edmonds College alum, I have developed a broad skill set in tech. In addition, I hold certifications in:- Device Configuration and Management (Pearson) - Networking (Pearson) - Network Security (Pearson)