Thomas Biggs Email & Phone Number

Oklahoma City, Oklahoma Area

Responsible for daily sales and operations functions and growth. With the new branch office for ABF Logistics in OKC excited for the growth plans that are set in place and the team we will build to hit the desired goals.

Oklahoma City, Oklahoma Area

Overall responsibilities in Managing the day to day Sales and Operations functions with revenues over 17 million a year.

Dallas, Texas

Directed overall revenue growth and human resource development for the Midwest, Southern, and Southwestern United States.Achievements:* Led revenue growth from $1 million to over $10 million in less than 3 years. * Implemented aggressive recruiting in each market to improve market brand and awareness. * Established aggressive pricing proposals to be competitive in market growth. * Grew account base over 70% in these markets with relationship selling and market knowledge.… Show more Directed overall revenue growth and human resource development for the Midwest, Southern, and Southwestern United States.Achievements:* Led revenue growth from $1 million to over $10 million in less than 3 years. * Implemented aggressive recruiting in each market to improve market brand and awareness. * Established aggressive pricing proposals to be competitive in market growth. * Grew account base over 70% in these markets with relationship selling and market knowledge. * Improved brand name by being simple, affordable, and reliable.* Developed brand name tools that lead to over 30% revenue growth in these markets year over year. * Recruited and development employees, promoting over 15 new account managers and service sales managers to achieve overall revenue growth plan. Show less

Dallas, Texas

Supervised overall operations of 55 terminals in 26 states generating with over $360 million in annual revenues.• Led over 3,000 employees to execute plan that focused on service, revenue growth, employee satisfaction and profitability.Achievements:* Improved overall on-time service product from 96.7 to 98.2%. * Improved customer satisfaction by reducing daily exceptions from 3.6% to 2.3%, reducing daily claims filed from 142 to 99, and reducing overall claims inventory by… Show more Supervised overall operations of 55 terminals in 26 states generating with over $360 million in annual revenues.• Led over 3,000 employees to execute plan that focused on service, revenue growth, employee satisfaction and profitability.Achievements:* Improved overall on-time service product from 96.7 to 98.2%. * Improved customer satisfaction by reducing daily exceptions from 3.6% to 2.3%, reducing daily claims filed from 142 to 99, and reducing overall claims inventory by 25%.* Realized overall labor cost savings of 15% by increasing bill per hour from 3.57 to 3.70, increasing load factor from 23,513 to 23,705, and reducing break-bulk percentage from 34.6% to 30.1%. * Managed final mile project from Sam's distribution points to residential final deliveries with white glove performance at 100% on time.* Managed W.W. Grainer on-time specific deliveries from distribution centers to store locations. Show less

Dallas

Led operations and sales of division with 22 terminals in 14 states and over 1,000 division employees.Achievements:* Provided service product consistently over 97% on time with 1.13% claims ratio.* Engineered hub system in Tulsa, Oklahoma; Jackson, Mississippi; and Kansas City, Missouri to improve service. * Grew division revenue over 17%. * Maintained work environment resulting in employees choosing to be union free. * Managed division labor cost daily to ensure… Show more Led operations and sales of division with 22 terminals in 14 states and over 1,000 division employees.Achievements:* Provided service product consistently over 97% on time with 1.13% claims ratio.* Engineered hub system in Tulsa, Oklahoma; Jackson, Mississippi; and Kansas City, Missouri to improve service. * Grew division revenue over 17%. * Maintained work environment resulting in employees choosing to be union free. * Managed division labor cost daily to ensure profitability that resulted in an O/R of 94.9. * Recognized as division of the year in four consecutive years. Show less

Dallas, Texas

• Managed region consisting of 11 customer centers in North Texas. • Oversaw one third of company revenue originating from this region employing over 800 associates.Achievements:* Participated in strategic planning to create hubs in Lubbock and Dallas, which positioned freight for next-day service within the entire state of Texas. * Ensured peddle runs were designed to provide every zip code in Texas 97% on-time next-day service.