Sold

• Prospecting and territory plan creation for enterprise IT service and operations management.• Research customers through LinkedIn, public news, and reports to understand needs and compose strategy.• Qualify customer prospects and provide value based recommendations of BMC suite of products.• Leverage professional service and reseller networks to marry customer needs with appropriate providers.• Drive sales campaigns by building champions, accessing economic buyers, and articulating business value.• Accurately forecast business and close plans for management.• Effective utilization of CRM, database tools, Sales Navigator, sales engagement platform, and other systems.• Continuously learn new product features and competitive offerings.

• Established and maintained client relationships to maximize future retention and revenue opportunities.• Developed and implemented strategic plans to drive client KPIs.• Maximized con tract expansion through positioning of cross-sell opportun ities.• Leveraged data-driven measures of customer health to identify and plan for at-risk customers.• Administered business reviews and demonstrate ROI to executive level stakeholders.• Aligned cr oss-functional business leadership teams including Finance, Renewals, Product Management, CustomerSupport, and Engineering.

• Controlled project support for web, mobile, email and POS personalization solutions.• Provided subject matter expertise for technical configuration and ecommerce strategy.• Captured service requests and prepared Statements of Work.• Managed renewal process and supported sales while promoting new services and collaborating with partners.• Supported post-sales initiatives, gathered testimonials and acquired key executive sponsorship.•​ ​Support​ ​post-sales​ ​initiatives,​ ​gather​ ​testimonials​ ​and​ ​acquire​ ​key​ ​executive​ ​sponsorships. •​ ​Prepare​ ​and​ ​present​ ​business​ ​reviews.

•​ ​Created,​ ​executed​ ​and​ ​oversaw​ ​action​ ​plans​ ​to​ ​track​ ​client​ ​activities​ ​and​ ​ensure​ ​engagement​ ​by​ ​appropriate​ ​parties ​ ​​ ​through​ ​completion. •​ ​Developed​ ​effective​ ​communication​ ​channels​ ​with​ ​clients​ ​and​ ​internal​ ​teams​ ​to​ ​support​ ​executive​ ​goals. •​ ​Monitored​ ​client​ ​performance​ ​and​ ​work​ ​with​ ​internal​ ​optimization​ ​team​ ​to​ ​continually​ ​increase​ ​client​ ​revenue. •​ ​Collaborated​ ​with​ ​engineering​ ​team​ ​to​ ​resolve​ ​issues​ ​with​ ​data​ ​feeds,​ ​data​ ​collection,​ ​proprietary​ ​outputs​ ​and ​ ​​ ​renderings.

• Constructed and developed ecommerce channels.• Paid search, email marketing, & search engine optimization work.• Implemented strategic processes for web-sale logistics & customer service.• Various company-wide digital marketing projects.• Purchased and maintained inventory levels from key manufactures.

• Worked with social media and content marketing.• Helped initiate ecommerce channels and strategies.

• Updated daily internal news feed.• Assisted multiple departments with understaffed projects, including gaming, legal, and retail.