Thomas Keller Email & Phone Number

Durham, North Carolina, US

Cary, US

Cary, US

New York, NY, US

Sold

Raleigh, NC, US

Alexandria, VA, US

Houston, Texas, US

• Prospecting and territory plan creation for enterprise IT service and operations management.
• Research customers through LinkedIn, public news, and reports to understand needs and compose strategy.
• Qualify customer prospects and provide value based recommendations of BMC suite of products.
• Leverage professional service and reseller networks to marry customer needs with appropriate providers.
• Drive sales campaigns by building champions, accessing economic buyers, and articulating business value.
• Accurately forecast business and close plans for management.

Austin, Texas, US

• Established and maintained client relationships to maximize future retention and revenue opportunities.
• Developed and implemented strategic plans to drive client KPIs.
• Maximized con tract expansion through positioning of cross-sell opportun ities.
• Leveraged data-driven measures of customer health to identify and plan for at-risk customers.
• Administered business reviews and demonstrate ROI to executive level stakeholders.
• Aligned cr oss-functional business leadership teams including Finance, Renewals, Product Management, CustomerSupport, and Engineering.

San Diego, CA, US

• Controlled project support for web, mobile, email and POS personalization solutions.
• Provided subject matter expertise for technical configuration and ecommerce strategy.
• Captured service requests and prepared Statements of Work.
• Managed renewal process and supported sales while promoting new services and collaborating with partners.
• Supported post-sales initiatives, gathered testimonials and acquired key executive sponsorship.
• ​ ​Support​ ​post-sales​ ​initiatives,​ ​gather​ ​testimonials​ ​and​ ​acquire​ ​key​ ​executive​ ​sponsorships.

San Diego, CA, US

• ​ ​Created,​ ​executed​ ​and​ ​oversaw​ ​action​ ​plans​ ​to​ ​track​ ​client​ ​activities​ ​and​ ​ensure​ ​engagement​ ​by​ ​appropriate​ ​parties ​ ​​ ​through​ ​completion.
• ​ ​Developed​ ​effective​ ​communication​ ​channels​ ​with​ ​clients​ ​and​ ​internal​ ​teams​ ​to​ ​support​ ​executive​ ​goals.
• ​ ​Monitored​ ​client​ ​performance​ ​and​ ​work​ ​with​ ​internal​ ​optimization​ ​team​ ​to​ ​continually​ ​increase​ ​client​ ​revenue.
• ​ ​Collaborated​ ​with​ ​engineering​ ​team​ ​to​ ​resolve​ ​issues​ ​with​ ​data​ ​feeds,​ ​data​ ​collection,​ ​proprietary​ ​outputs​ ​and ​ ​​ ​renderings.

North Tonawanda, NY, US

• Constructed and developed ecommerce channels.
• Paid search, email marketing, & search engine optimization work.
• Implemented strategic processes for web-sale logistics & customer service.
• Various company-wide digital marketing projects.
• Purchased and maintained inventory levels from key manufactures.

North Tonawanda, NY, US

• Worked with social media and content marketing.
• Helped initiate ecommerce channels and strategies.

Buffalo, NY, US

• Updated daily internal news feed.
• Assisted multiple departments with understaffed projects, including gaming, legal, and retail.