Thomas Black Email & Phone Number

Clydebank

Working as a service officer within the Retail Product Fulfilment team who are responsible for Personal new loans where duties are to respond to emails by inputting information received regarding new loans on the Clydesdale and Yorkshire bank 3270 rumba mainframe system. Updating information (house move, bank details, name changes etc.) regarding clients on the system, this was followed by issuing letters to the customer direct by post informing them of the changes to their details. Querying any missed information regarding new loans or updates with the bank branches either by email (Lotus Notes) or direct telephone contact. Responsible for general admin tasks within the cash ISA team, mail sort, quality checking of documents and processing data through to completion

Glasgow, United Kingdom

Responsible for taking new claims, reviewing claims and deciding claims in accordance with the relevant schemes and guidance either through email, written post or telephone on the civil service systems (Tempus, Cloud and Microsoft office applications) Providing guidance and advice for new claimant’s and existing claimant’s. Liaising with third parties Police, Lawler’s and Medical staff to bring together the relevant information need for individual cases.Deliver operational financial processes issuing BACS and cheques payments handling and reconciling invoices and investigating discrepancies as per civil service schemesAlso responsible for quality checks on all work carried out.

Peel Park ,East Kilbride

Overview: I am a highly motivated IT professional, fully experienced in a team of Operations Analysts which provides a 7 x24 infrastructure monitoring service to key customers in the Utilities and Oil and Gas industries. All processes utilised were aligned to ITIL industry best practice guidelines. I am keen to develop my skills further in a company where there is opportunity for self-growth and progression. Key Skills• Highly experienced in providing IT support services to a number of leading edge companies in the Utilities and Oil and Gas industries• Excellent communications skills which are utilised to bring all necessary parties together resolve major incidents and restore service.• Highly proficient in the handling of major incidents within the customers’ IT environments. Responsible for ensuring that service is restored as quickly as possible when issues arise, through close liaison with the related support organizations and key customer contacts• Provides an “out of hours “Service Desk service to the multi-customer base

East Kilbride

Print Mail Room Operative with Scottish Power, responsible for the production and dispatch of bills to Scottish Power’s 5.2 million customers 25 million documents dispatched each year were subjected to stringent quality checks.

Glasgow, United Kingdom

Operations Analyst for Scottish power/ICLPrinting bills, re-listing bills on laser printersMicrofilm operator running daily and weekly jobs printing fiche and and distributing it to the various departments.Tape Libriarian duties moving tapes off to various sites and sorting tapes for data vault