Dr. Thomas Blumer, Dba, Mba, Bba Email and Phone Number
Dr. Thomas Blumer, Dba, Mba, Bba personal email
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Dr. Thomas Blumer, Dba, Mba, Bba phone numbers
INNOVATIVE LEADER IN KNOWLEDGE MANAGEMENT/CONTENT STRATEGY/DAP/L&DThomas is a visionary leader in Knowledge Management (KM) with over 18 years of experience in the B2B software industry. He is adept at transforming complex information into accessible, impactful solutions. His expertise lies in simplifying KM, ensuring that the correct information reaches the right audience seamlessly. Key Achievements:1) Launched a WalkMe DAP solution, reducing onboarding time by 26%, accelerating software upgrades, and deflecting over 26,000 support tickets in the first year.2) Revolutionized translation processes using Google AutoML, reducing the time from weeks to minutes and slashing costs by 95%!3) Implemented DITA and a CCMS, cutting content creation time by 80% with a groundbreaking single-sourcing strategy.4) Combined the proposal generator with the CCMS, reducing 90% of the workload to create customized documentation. Thomas excels in converting traditional methods into scalable, tech-driven strategies, harnessing the power of AI, machine learning, digital adoption, and advanced KM tools. He has a notable record in developing global KM and learning strategies, leading digital adoption/transformation initiatives, promoting a data-centric culture, and refining processes. As a strategic and innovative leader, Thomas delivers significant value to employees, business partners, and customers, steering global, interdisciplinary teams toward success.Before joining the Software industry, Thomas worked for esteemed Fortune 500 companies, where he excelled in building and implementing impactful KM solutions. His impressive qualifications include a Doctor of Business Administration degree, specializing in knowledge transfer and technology management. Thomas's unwavering commitment to professional growth is evident through his avid pursuit of knowledge, enabling him to remain well-informed and up-to-date with the latest advancements in Digital Adoption and AI.Thomas has published multiple articles and obtained several certifications in strategic visual storytelling, pragmatic marketing, digital marketing, supply chain management, SCRUM, ITIL, knowledge management, and digital adoption. He is currently seeking new opportunities to apply his expertise and passion for innovation and learning.Contact Thomas at: Thomas.Blumer777@gmail.com
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Operations Program ManagerZyris Isolite Feb 2024 - PresentSanta Barbara, California, United StatesManage strategic initiatives across the company to improve the financial position of Zyris, from implementing communication strategies, software upgrades, and tools optimizations to end-to-end supply chain operational enhancements. -
Director Digital Transformation(Seeking New Opportunities) May 2023 - Mar 2024California, United States -
Director Knowledge ManagementQad Jul 2009 - Apr 2023Santa Barbara, California, United StatesManaged global teams and programs to increase customer value. Implemented cutting-edge technologies such as Digital Adoption, AI, and ML. Defined global content and training strategies for partners, employees, and customers. Optimized global onboarding initiatives and knowledge transfer.• Led global teams in India, Mexico, China, USA, Ireland, France, and Ukraine, with over 30 direct reports and more than 100 indirect reports, constantly fine-tuning team dynamics to ensure optimal productivity and output.• Pioneered the implementation of WalkMe as QAD's digital adoption platform, resulting in a remarkable 26% reduction in customer onboarding time and a significant decrease of 12% in support tickets.• Initiated the launch of a self-service dashboard leveraging AI and ML techniques to identify application components exhibiting above-average error rates and resolve issues with WalkMe.• Championed machine learning for translations with Google AutoML, resulting in initial cost savings of $1.7 million.• Created and managed a global training strategy for hundreds of employees and thousands of customers. Successfully spearheaded the transition to online training, resulting in a tenfold increase in training utilization.• Revolutionized product training by creating multi-user environments, encapsulated training, and embedded Digital Adoption, resulting in a 75% cost reduction and increased visibility of learner success.• Single-sourced the content creation processes, leading to an impressive 80% time reduction and the ability to customize the output.• Implemented a new LMS taxonomy structure to return only a handful of relevant results, replacing the previous overwhelming list of hundreds. -
Senior Program ManagerHp Software Feb 2007 - Apr 2009Cupertino, California, United States•Managed the annual IT budgeting process, optimizing resource allocation and driving cost-efficiency for enhanced financial outcomes.•Led technical M&A integration projects for multiple companies, overseeing critical components such as case tracking systems, knowledge bases, web sites, and interactive voice response (IVR) systems.•Acted as a Program Manager for the HP Software "Get-Well" initiative, assuming end-to-end responsibility for project execution from inception to deployment.•Coordinated and consolidated requirements from six business units and IT, fostering seamless collaboration and alignment across diverse stakeholders.•Ensured the delivery of high-quality outcomes through comprehensive testing and meticulous sign-off procedures.•Conducted risk mitigation using the FMEA model, performed impact analysis, and implemented process improvements to enhance operational efficiency.•Enhanced knowledge base search speed and KCS workflow, contributing to improved productivity and knowledge management.•Developed comprehensive project plans, conducted cost benefit analyses, created dependency matrices, RACI charts, and devised effective communication plans to ensure project success.•Orchestrated system retirement/replacement and conducted load test activities with finesse, ensuring smooth transitions and minimizing disruptions.•Conducted thorough research to identify system improvement opportunities, presenting insightful findings to upper management for informed decision-making.
Dr. Thomas Blumer, Dba, Mba, Bba Skills
Dr. Thomas Blumer, Dba, Mba, Bba Education Details
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Business Administration, Finance -
Knowledge Transfer In M&A Integration -
Technology Management
Frequently Asked Questions about Dr. Thomas Blumer, Dba, Mba, Bba
What company does Dr. Thomas Blumer, Dba, Mba, Bba work for?
Dr. Thomas Blumer, Dba, Mba, Bba works for Zyris Isolite
What is Dr. Thomas Blumer, Dba, Mba, Bba's role at the current company?
Dr. Thomas Blumer, Dba, Mba, Bba's current role is Program/Operations Manager, Digital Adoption/Transformation, AI, Knowledge Management, Content Strategy, and Training Expert.
What is Dr. Thomas Blumer, Dba, Mba, Bba's email address?
Dr. Thomas Blumer, Dba, Mba, Bba's email address is to****@****ail.com
What is Dr. Thomas Blumer, Dba, Mba, Bba's direct phone number?
Dr. Thomas Blumer, Dba, Mba, Bba's direct phone number is (805) 684*****
What schools did Dr. Thomas Blumer, Dba, Mba, Bba attend?
Dr. Thomas Blumer, Dba, Mba, Bba attended Hwz University Of Applied Sciences In Business Administration Zurich, University Of Phoenix, University Of Phoenix.
What skills is Dr. Thomas Blumer, Dba, Mba, Bba known for?
Dr. Thomas Blumer, Dba, Mba, Bba has skills like Program Management, Integration, Enterprise Software, Business Analysis, Crm, Saas, Cloud Computing, Professional Services, Project Management, Software Documentation, Process Improvement, Knowledge Management.
Who are Dr. Thomas Blumer, Dba, Mba, Bba's colleagues?
Dr. Thomas Blumer, Dba, Mba, Bba's colleagues are Kacy Talbot, Gennady Utkin, Tyann C., Rebecca Hartz, Nicole Dunkle, Adam Ontiveros, Jessica Arguijo.
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