Thomas Stephen Boilek Email & Phone Number

Villa Park, Il, Us

Oak Brook, Illinois, United States

Naperville, Illinois

-Successfully lead and coordinated the Access Team's special project efforts between the ERP Solutions, HR, Technology Engineering, EPIC and ServiceNow teams while integrating the non-employee on-boarding process into the HRXpress/Lawson system.-Responsible for the IT on-boarding and termination of employee and non-employee vendor access in ADManager for all of Edward Hospital and its affiliate practices.-Completion of access requests to the EEH Network,Meditech, DRPACS, OBIX, Timeless, ECIN and ARIA systems.-The successful project completion that involved the on-boarding of an additional 1000 users in a week, in addition to completing all of my daily work on time.-Adhered to all security procedures on a daily bases ensuring that accurate access is given to all users in order to prevent any breaches in security.-Maintained accurate departmental procedures, implemented and created new procedures when necessary.-Kept up with yearly work load increases as the organization continued to expand in size.

Elmhurst, Il

-Responsible for the day to day help desk support process, assisting users resolve their IT issues onsite and over the phone.-Acquired in-depth knowledge and provided training and support for all standardized end-user PC software applications and operating systems. -Analyzed and resolved desktop hardware and operating system level issues.-Entered all user requests into the ticket tracking database(ServiceNow) and assigned to the correct group for resolution.-Performed installation of technology solutions where appropriate and assisted with recommendations as to specifications and configuration of hardware and software.-Recognized obsolete equipment and made cost effective recommendations for replacement. -Coordinated the movement of staff and equipment within the existing office location or to another site.-Maintained correct hardware database information.

Elmhurst, Il

-Served as the organization specialist to receive and resolve all customer complaints related to Provider Based Billing.-Explained Elmhurst Clinic’s outpatient status to patients and helped them to understand what that means concerning their insurance policies and processing of claims. -Compiled and submitted requests for patient account write off’s to the vice president and communicated the approvals or denials to the patients.-Developed a close working relationship with the Elmhurst Memorial Hospital Billing department in order to better resolve patient billing complaints. -Received approximately 30 patient phone calls a day and answered general billing/insurance questions, including the processing and posting of patient payments.-Submitted patients questions regarding coding or diagnosis codes used for visits to the coding department and physicians for review. -Worked and completed a monthly report containing patient accounts with overdue balances, sent unpaid accounts to collections and identified accounts that should be terminated for repeat offenders.

Oak Brook, Il

-Accepted temporary clerical staffing positions with Harris Bank.-Showed up on time and consistently for temporary staffing opportunities.-Followed protocol and stayed in constant contact with the Salem Group during periods without an assignment.

Burr Ridge, Il

-Managed the delivery of courtesy and customer requested quotes-Placed jobs into the production cycle after quotes had been reviewed and approved-Diagnosed customer questions and worked together with the appropriate departments in providing a resolution

Chicago, Il

-Managed the Sales Order Process of wholesale customers for 7 Spirits Companies and 1 Beer Division -Resolution of billing issues by communicating these to IT and Finance, ensuring that all shipped orders are booked to the Sales Ledger prior to the end of the month -Administered the month end close process for all Spirits companies and Beer division, and communicated to senior management any obstacles that would affect a time sensitive close-Established close relationships with A/R Department, Plants and Customers to resolve billing concerns-Provided Month End Analysis to senior management, that measured trends and identified where improvement opportunities could be implemented-Processed Production, Canadian, and Miscellaneous Plant Billings on a timely basis-Maintained Export, Open State, Control State Pricing and Daily Item Restriction Report in the ERP system -Distributed, maintained and audited the Spirits Price Guide to all sales personnel and management -Achieved a 35% Sales Order error reduction from FY09 to FY10 year to date-Maintained all existing SOP manuals as business needs changed-Developed new SOP Manuals on a quarterly basis

Pre-Press Account Manager (RRD Financial Division 2/05-6/05)-Acted as the front line liaison between business to business customers and Pre-Media Technology Operations to create a seamless workflow, often within a 24 hour time frame-Developed solid customer relationships and ensured their needs were met during the production cycle-Entered customer orders and generated work tickets for production floor-Communicated with customers and the Production Team to track progress, scheduling concerns and requests for additional information or materials -Recognized where new technologies and production capabilities could best be utilized for maximum efficiency-Responsible for accuracy and timeliness of customer invoices-Provided quotes or pricing information to the customer when needed-Worked with the Production department to utilize equipment and personnel skill sets -Shared best practices with fellow Account Managers and the Production Team

-Provided retail customers with pertinent information when selecting new jewelry or with care of existing pieces-Maintained a client contact list and informed them of upcoming special events, sales, and new arrivals-Entered daily sales totals and balanced sales against inventory-Continually achieved and exceeded monthly sales goals

-Directed all Staff, including their scheduling, training and development-Managed A/R, A/P, Payroll, Bank Transactions, and Company records-Managed all Customer Relations

seasonal 2002-2004-Managed and developed Staff, including implementation of preferred standards, payroll, and problem solving-Achieved the highest clerk level position within six months and was promoted to manager within one year-Managed Inventory for 152 preferred hotel rooms and 2000+ condominiums

Ba, German

Activities and Societies: 1997-1998 International Student Exchange Program Kassel, GermanyMinor in Fine Arts (major focus in ceramics.

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Member of National Honor Society 1994Graduated with Honors, 4.5 GPA