• Final 12-month rotation of the Technology Discover Graduate scheme.• Led the development of an innovative MPN solution for a high-profile, international customer, coordinating with the local market to integrate a cloud-based solution. My approach established a new standard blueprint, enhancing scalability and adaptability for future projects.• Enhanced customer satisfaction by personally contributing to over five major projects, each tailored to meet unique business requirements and… Show more • Final 12-month rotation of the Technology Discover Graduate scheme.• Led the development of an innovative MPN solution for a high-profile, international customer, coordinating with the local market to integrate a cloud-based solution. My approach established a new standard blueprint, enhancing scalability and adaptability for future projects.• Enhanced customer satisfaction by personally contributing to over five major projects, each tailored to meet unique business requirements and strategic goals, demonstrating flexibility and a deep understanding of diverse market needs.• Transformed a basic PowerApps tool into a comprehensive Python web application for design and costing, introducing sophisticated functionalities that boosted its efficiency and effectiveness. This tool has become essential in strategic decision-making processes.• Earned the EP5G Presales certification, applying this advanced knowledge to refine our solution architecture, thereby enhancing our team's capabilities and the quality of customer engagements. Show less

• Second 6-month rotation of the Technology Discover Graduate scheme.• Excelled in leveraging Fortinet SASE devices, with a specialisation in hardware capabilities exploration, elevating my expertise to ensure seamless integration and successful deployments of our Fortinet product offerings.• Led the identification and documentation of the Fortinet API architecture and essential API calls, facilitating the incorporation of Fortinet SASE products into our Harlock and Yuki systems.•… Show more • Second 6-month rotation of the Technology Discover Graduate scheme.• Excelled in leveraging Fortinet SASE devices, with a specialisation in hardware capabilities exploration, elevating my expertise to ensure seamless integration and successful deployments of our Fortinet product offerings.• Led the identification and documentation of the Fortinet API architecture and essential API calls, facilitating the incorporation of Fortinet SASE products into our Harlock and Yuki systems.• Collaborated with the development team to initiate the development of a comprehensive customer inventory API tailored for Fortinet products, streamlining the inventory management process.• Showcased expertise in essential networking technologies (BGP, Routing, IPsec, SD-WAN), ensuring optimal configuration of Fortinet devices for reliable operations.• Supported in testing and refining an OpenAI Support Chatbot, customised for our SASE and SD-WAN products, resulting in enhanced efficiency and product performance.• Utilised VMware vSphere to deploy virtual instances of SASE devices and Ubuntu machines, emulating a live Fortinet deployment for comprehensive testing and integration within our network. Show less

• First 6-month rotation of the Technology Discover Graduate scheme.• Executed a thorough analysis of Underlay & Fixed Connectivity delivery channels, leading to enhanced accessibility and improved performance across our digital platforms.• Led the end-to-end development and launch of a mobile app for the Fixed Connectivity service availability platform, significantly improving platform access for our sales teams and elevating the customer experience.• Directed the development of an… Show more • First 6-month rotation of the Technology Discover Graduate scheme.• Executed a thorough analysis of Underlay & Fixed Connectivity delivery channels, leading to enhanced accessibility and improved performance across our digital platforms.• Led the end-to-end development and launch of a mobile app for the Fixed Connectivity service availability platform, significantly improving platform access for our sales teams and elevating the customer experience.• Directed the development of an intuitive FAQ mobile app and web platform supporting our SD-WAN catalogue, fostering enhanced user understanding and support through a collaborative, cross-functional initiative.• Established a comprehensive FAQ section within the Underlay service availability platform, significantly improving user support and engagement.• Demonstrated the transformative potential of Microsoft PowerApps for enriching SharePoint platform availability, capturing the attention and support of senior management.• Delivered top-notch blueprints for the effective management and development of the Microsoft PowerApps platforms.• Conducted a strategic investigation of TMF & MEF API specifications to explore automation possibilities in delivering Underlay products. Show less

• Consistently engaged in an online chat platform to deliver prompt and efficient IT support for staff and students at Lancaster University.• Employed strong problem-solving, troubleshooting, and adaptability skills to accurately diagnose and effectively resolve technical issues within a dynamic environment.• Implemented a comprehensive knowledge base to streamline support requests and promote self-service solutions for common IT issues.• Enhanced customer satisfaction ratings by… Show more • Consistently engaged in an online chat platform to deliver prompt and efficient IT support for staff and students at Lancaster University.• Employed strong problem-solving, troubleshooting, and adaptability skills to accurately diagnose and effectively resolve technical issues within a dynamic environment.• Implemented a comprehensive knowledge base to streamline support requests and promote self-service solutions for common IT issues.• Enhanced customer satisfaction ratings by providing timely, empathetic, and knowledgeable assistance through various online communication channels. Show less

• Engaged in meaningful customer interactions, offering advice and guidance tailored to their individual needs.• Collaborated effectively within a diverse team, contributing valuable support to colleagues and fostering a cohesive work environment.• Demonstrated exceptional adaptability and versatility by assuming various roles and responsibilities in response to the challenges presented by COVID-19.• Earned the Employee of the Month award, reflecting the high regard and esteem of… Show more • Engaged in meaningful customer interactions, offering advice and guidance tailored to their individual needs.• Collaborated effectively within a diverse team, contributing valuable support to colleagues and fostering a cohesive work environment.• Demonstrated exceptional adaptability and versatility by assuming various roles and responsibilities in response to the challenges presented by COVID-19.• Earned the Employee of the Month award, reflecting the high regard and esteem of both peers and management. Show less