Tom B. Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Santa Clara, California, Us

Delivery Driver (DA; Delivery Associate)1) Empire Logistics, Inc., an Amazon DSP, out of DKY4 River Road, OH2) New Focus Logistics, LLC, an Amazon DSP, out of DKY9 Florence, KY

Cincinnati, Ohio, Us

Broad Impact Group (Broad Consultants, LLC)∙ Management: Systems design for various web & mobile app products, consulting projects for small organization's complex technology problems with extremely limited budgets∙Technology Product Management: Various technology and business consulting projects, develop and design small businesses’ and non-profit organizations’ managed technology services, websites and IT support systemsA few recent clients/projects include:April 2019 - October 2024EcoCiv - The Institute for Ecological Civilization Functional CTO & Principal Technology Consultant --> Product Management for all technology products, software development, infrastructure and operations, SDLC methodology, and direct responsibilities for part-time technology consultant staff.www.ecociv.org July 2021 - PresentMomentlyCincinnati’s premier events planning & logistics consultants, where they make you your own host E-commerce marketing setup for initial business launchMarch 2021 - PresentThe Living Room Insights --> http://hellolivingroom.com/--> Worked with client C-Suite to solution, plan and purchase video conferencing equipment to support the company's growth strategy and scalable expansion plans.—> Redesigned the company’s internal network services resulting in scaleable immediate impact to a growing user base, and negotiated a multi-year contract renewal using a local NAAS full-service offering. Reduced network spend by 50%+ and included a complete refresh of the network assets between the property’s two buildings. April 2019 - December 2023Cincinnati Upper Cervical and Family Chiropractic --> https://www.cincinnatiuppercervical.com/Principal Technology Solutions Consultant, Broad Impact GroupRemote: Cincinnati, Ohio--> Worked with client leadership to solution, plan and purchase Windows-based computers, biometric security, Microsoft Azure cloud-based network & user security, and vendor management to support the company's growth strategy.

Atlanta, Ga, Us

2023 and 2024 seasonsUPS Seasonal Support Driver employee (SSD); package delivery, logistics, and fanatical customer service

Brentwood, Tennessee, Us

Western Southern Life, IT PMO, Downtown CincinnatiIT Infrastructure Project and Program mgmt

I recently left GE Aerospace while also dealing with several major family emergencies. Despite the ongoing situation, I'm excited to move forward and grow exponentially. *** My father, David Broad, was diagnosed with a rapidly growing Stage 4 brain cancer in May 2023, and then passed away in October 2023. Follow and support his journey here: ***https://www.givesendgo.com/davebroad#opportunities #becomebetter

Boston, Ma, Us

GE AviationDiagnostics Technology LeaderCommercial Engines Operations - Lead Professional Band, Cincinnati-based, hybrid, with global reach - Delivered 50+ small to medium sized bug fix and enhancement releases to the most critical, live-flight legacy diagnostics applications- Developed updated operations product management programs after the 2021 post-COVID layoffs and resource cuts- added 3 FTE consultants to assigned development pod that resulted in a 50% incremental velocity improvement - revamped many Software Development & IT Ops communications and processes, resulting in a more effective L2 support team After major restructuring from COVID, several US positions were eliminated/laid off.

Professional break in between jobs to support the family, as well as study for my Agile Product Management certification

Boston, Ma, Us

GE Transportation, now part of Wabtec CorporationContingent/Contractor employee of Resolvit, LLCRemote: Cincinnati, OhioDevOps Product Manager / IT Project Manager--> Agile product management, infrastructure, tools and middle-ware product management for Wabtec Corporation Global IT• Supported GE Transportation merger with Wabtec Corporation – Global IT organization• Supported the enterprise tools infrastructure team servicing $2.6+ billion in revenue• Principal Product Owner/Manager of a critical wiki/documentation enterprise tool migration and product replacement project; ~$2+ million expense realized & saved • Delivered on GE TSA infrastructure migration projects on-time and under budgetOne year contract of the rotation, that was extended, and then ended.June 22, 2020 - May 25, 2021

Buenos Aires, Ar

Resolvit, LLC Project Manager/Scrum MasterApplication build projects (1099 contract consulting)May 18, 2020 - June 22, 2020

Professional break in between jobs to support the family / help with my wife’s small local business, as well as study for my Agile Product Management certification

Cincinnati, Oh, Us

Paycor Implementation - mergers, acquisitions, and ancillary products vertical Project management for a wide variety of complex, multi-faceted and information sensitive HCM software implementation projects. Product management for the implementation of each large client’s HCM contracted products - Extensive project management of assigned team resources and supporting resources for implementation in existing clients’ live and constantly moving HCM databases. - Managed large commercial implementations (projects with complexities of between 15-100 FEINs, translating to hundreds or thousands of client employees) - High revenue, high-stakes, high visibility projects ($200k-$500k+ annual revenue).Paycor experienced a large RIF (reduction in employee force) during COVID, and my position was eliminated with many hundreds others.

Professional break in between jobs, providing full-time functional COO support to my wife’s small local business, and to support the family

Cincinnati, Oh, Us

Responsible for technology operations, overall (applications, in-studio, and infrastructure). Also responsible for IT staff development and leadership, customer-focused customer experience, and numerous large project initiatives, for numerous franchised fitness brand concepts.Parent and founding company of CycleBar Franchising, LLC, before brand was ultimately sold to TPG Growth in October 2017

Cincinnati, Oh, Us

CycleBar Franchising, LLCResponsible for product management of all web, API integrations and mobile app assets, and technology operations (applications, infrastructure, in-studio/franchisee on-premise). Also responsible for IT staff development, leadership for the corporate staff, and the technology vendor portfolio.- Customer-focused 'white-glove' customer experience, and numerous large programs and initiatives.- managed a small dedicated staff team, including recruiting new IT and Dev staff- principal program leader for major service improvement projectsParent and founding company CycleBar Franchising, LLC, was ultimately sold to TPG Growth in October 2017

Achieved my PMI Certified Project Management certification during the career break from GE.

Boston, Ma, Us

GE Digital / EnergyCincinnati Bell Technology Solutions (CBTS) contingent resource***Dedicated GE IT PMO resource to the General Electric Renewables contract:- IT Project Manager for building and managing more than one hundred secure virtual network connections from GE to third party customer wind farm sites globally.- Consistently led between 20-60 short lifecycle (2-6 month) projects with global team resources, internal and external customers- Led a highly skilled resource team of three network engineers7/18/2016 - 1/1/2017Reason: GE Digital restructured several IT departments and laid off 300 employees, lack in work

Hamilton, Ohio, Us

Administration, project management, and oversight of the IT infrastructure, FTE and PTE technology staff and contracted managed services teams.I was brought in to improve processes and systems particularly surrounding customer service improvement, Apple device environment improvement, and including staff team/culture development.PROFESSIONAL HIGHLIGHTS:∙ Responsible for implementation of the first technology trouble ticketing software, internal ChatOpssoftware, various VMware vSphere server upgrades, Google Apps software upgrades, and JAMFSoftware Casper Suite server upgrades∙ Managed the school district’s Information Technology department, dispersed across two campuses∙ Served as IT Project Manager for numerous system design and improvement projects∙ Managed an IT staff support team of three people, including recruiting, hiring, and training new staff6/15/2015 - 6/30/2016The entire district IT staffing was laid-off, and IT was outsourced to a local managed services provider.

Cincinnati, Oh, Us

I worked as a lead analyst, providing leadership for a wide variety of IT-related support requests and system design projects. I served as the Principal Project Leader for a long-term, mission-critical production support project for our largest, most profitable client company.PROFESSIONAL HIGHLIGHTS:∙ Project Lead for a long­-term department­-wide project to create new vision, document new processes,train new­-hires, and partner with the client company to accomplish all project milestones∙ Provided technical support for hundreds of Windows 7 Tier 1 and Tier 2 IT requests per week via remote access∙ Served as consistent leadership for Severity 1, high priority issue cases involving multiple resolver teams

Cincinnati, Oh, Us

PROFESSIONAL HIGHLIGHTS:∙ Specifically hired to co-lead team in building the company's first service desk organization

Cupertino, California, Us

PROFESSIONAL HIGHLIGHTS:∙ Served as full-time leader ­on­ the floor for the Genius Bar technical support team∙ Performed customer data backups of Mac computers and iOS mobile devices∙ Performed customer computer data transfers between PC and Mac computers∙ Key in collaboratively leading the writing of several critical processes for improved systems flow∙ Served as a member of the store’s extended business advocate/consultant team, partnering with outside businesses

Cupertino, California, Us

Part-time Family Room Specialist, Apple-certified mobile technician and personal trainer

Cincinnati, Ohio, Us

PROFESSIONAL HIGHLIGHTS:∙ Led tech and production for CSM (student ministries) and Kids' Club (ages 0­-6th grade) across twoseparate church sites, which included more than 500 students and 1,500 children in a church withweekend attendance of nearly 15,000.∙ Led all Kids' Club AV and IT, including eight children’s venues with full AV and IT systems at the maincampus, four children’s venues with full AV and IT systems at the second church campus and one youth venue with live band, complete with full A/V systems.∙ Managed a large­scale, multi­campus web app used for children attendance management∙ Responsible for management of a volunteer tech staff team consisting of six key volunteer staff members and more than sixty AV and IT techs across two church sites∙ Served as primary staff support for Apple Mac and Windows IT for Crossroads children’s ministries,personally supporting hundreds of technology users per week∙ Recruited and trained a full­-time new­-hire to take over all student ministry technical responsibilities and staffing needs∙ Served as Project Manager for the complete overhaul of a student ministry’s campaign website∙ Created data protection backups system for transferring weekly data to and from multiple church sites∙ Managed and wrote the annual AV/IT budget

Cincinnati, Ohio, Us

Coordinated and lead all audio-video operations and volunteer staff for the Kids' Club and CSM youth ministries for the Oakley site.

Cincinnati, Ohio, Us

Ran weekend audio production for all services. Led small volunteer team for the Oakley main auditorium FOH systems, the main youth auditorium, and various building and event space rooms. Studied under the Director of Audio.

Us

• Analyzed and monitored phone and production computer networks on Collections, Sales and Inbound departments of the company• Analyzed production-related daily reporting to be able to make necessary business decisions

New York, New York, Us

PROFESSIONAL HIGHLIGHTS:∙ Promoted from Late Stage Collector to Training Assistant∙ Promoted from Training Assistant to Dialer Analyst∙ Promoted from 2nd Shift Dialer Analyst to 1st Shift Senior Dialer / Operations Analyst, dedicated lead resource to the regional CitiCards Command Center∙ Daily responsibility for efficiency and overall calling productivity for between 100­-300 agents in more than eight banking collections business units∙ Analyzed and monitored the predictive dialer networks, outbound and inbound Avaya phone networks, and production computer systems in the Collections department∙ Led several special projects involving creating training manuals, process manuals, and simplestep­by­step daily process sheets∙ Led daily production­ related meetings and conference calls with Unit Management and OperationsManagement