• Twenty plus years of IT/Telephony experience coordinating strategies for IT/IP telephony architecture, network connections, hardware and software• Detail-oriented professional with strong analytical and problem solving skills and abilities • Accountable for the security of data systems and networks • Designing and implementing disaster recovery processes and business continuity procedures Auditing, tracking and reporting business trends for clients to evaluate the current state of business and its key activitiesConduct assessments to identify potential improvements, using performance indicators associated with performance improvement initiativesResponsible for promoting websites per request of multiple state clientsNetwork administration and security management to ensure the security and integrity of data, data systems, and networks Planning and purchasing of corporate and offsite project facility hardware, software, and service requirementsDesign and implement telephony and data systems Responsible for HIPPA compliance, training, and confidentiality Design and implement Interactive Voice Response systemsOversight of service metrics and contact management system configuration Planning technology roadmaps, and configuring and optimizing VoIP/IP-PBX telephone systems and services, both internally and those integrated with Internet-based servicesProjects ManagedTexas HHSC Medicaid ProgramTexas Department of Insurance & Prometric Licensure ProgramsDallas Independent School District Survey ProjectEl Paso Independent School District Test Monitoring ProjectDevelop and monitor training of test directors and testing procedures for Texas schools Test site security in support of Educational Testing Services (ETS), a worldwide testing company