Thomas Brusati Email & Phone Number

Vedano Olona, It

Mendrisio, Canton Ticino, Svizzera

Technical Support, Customer Care, Artist Relationship:- Resolved product/service issues for all customers and dealers/distributors..- Managed repair center contracts and global network (Germany, Italy, USA, UK, Australia, Greece, and Japan).- Provided technical customer support, promptly resolving inquiries and complaints.- Developed and utilized an efficient repair tracking online system (Trello), performed data analysis, and generated periodic reports.- Collaborated with… Show more Technical Support, Customer Care, Artist Relationship:- Resolved product/service issues for all customers and dealers/distributors..- Managed repair center contracts and global network (Germany, Italy, USA, UK, Australia, Greece, and Japan).- Provided technical customer support, promptly resolving inquiries and complaints.- Developed and utilized an efficient repair tracking online system (Trello), performed data analysis, and generated periodic reports.- Collaborated with other departments on complex cases.- Managed relationships with artists, providing them with technical and commercial support in exchange for promotional content (statements, images, videos) for use across corporate communication channels.Content Creation:- Managed social media (Instagram, Facebook, YouTube) and corporate content (newsletter, blog).- Created original images and videos using online tools (Canva, Veed.io).- Analyzed website traffic, social media engagement, and customer acquisition.Product Design:- Developed 3D models and technical drawings using SolidWorks and graphics software.- Employed rapid prototyping techniques (3D SLA printing, laser engraving) for product testing and production. Show less

Mendrisio

Product Design:- Developed detailed 3D models and technical drawings using SolidWorks.- Researched suppliers and requested quotes.- Creatively solved engineering problems through innovative solutions.- Set up and executed small productions using CNC milling and laser engraving.- Created marketing materials (user manuals, graphics, and web images) with graphic design software (Illustrator and InDesign, later Affinity Designer and Publisher).- Developed and managed… Show more Product Design:- Developed detailed 3D models and technical drawings using SolidWorks.- Researched suppliers and requested quotes.- Creatively solved engineering problems through innovative solutions.- Set up and executed small productions using CNC milling and laser engraving.- Created marketing materials (user manuals, graphics, and web images) with graphic design software (Illustrator and InDesign, later Affinity Designer and Publisher).- Developed and managed procedures, both for production and quality control, and their related documentation.Technical Support and Quality Control- Repaired and replaced defective components on sold products, subsequently managing the service and repair process.- Conducted product inspections to verify functionality and compliance with quality standards. Show less

Malnate, Lombardia, Italia

Design of the business model of a web service for customizing electric guitars and basses:- Created a web service for customizing electric guitars and basses based on an online graphic configurator.- Designed the online graphic configurator that allows customers to customize instruments so that artisans could receive production details.- Developed the executive project of the customized instruments through a 3D model.- Collaborated with customers during the subsequent executive… Show more Design of the business model of a web service for customizing electric guitars and basses:- Created a web service for customizing electric guitars and basses based on an online graphic configurator.- Designed the online graphic configurator that allows customers to customize instruments so that artisans could receive production details.- Developed the executive project of the customized instruments through a 3D model.- Collaborated with customers during the subsequent executive design phase, using 3D models for visualization and ensuring their satisfaction.- Managed B2B relationships with artisans for the production of high-quality handcrafted components. Show less

Ayr, Qld, Australia

Assisted in the architectural survey of a building for a renovation project.Created scaled drawings and architectural designs.Utilized computer-aided design (CAD) software (Autodesk Revit).

Melbourne - Australia

- Efficiently and accurately processed e-commerce orders, including invoicing and shipping.- Ensured timely and accurate order fulfillment to maintain customer satisfaction.- Maintained detailed records of all transactions to ensure compliance with financial regulations.

Bergamo - Italy

- Designed and developed the internal structure of acoustic panels (the company's core product) to adapt them to mass production.- Collaborated with architects and acoustical engineers to design and implement acoustic correction solutions for industrial and residential environments.

Bergamo - Italy

Setup, testing, and management of audio equipment and PA systems for live performances at concerts, weddings, and festivals.

Bergamo - Italy

Design of Phonoflex a sound-absorbing aluminum panel, integrating acoustic and psychoacoustic principles throughout the product design process, developing it from the company's patented core product, Doluflex.

Milano

Psychoacoustic Research and Design:- Co-development of the "Psychoacoustic Survey Method" with Prof. Massimo Guazzotti to analyze human sound perception.- Design of a sound-absorbing barrier using psychoacoustic principles (thesis topic).

Master Degree, Product Design

Activities and Societies: Titolo della Tesi di Diploma: "Design di una barriera fonoassorbente con un approccio psicoacustico" During this.

Bachelor'S Degree, Product Design

Graduation Project: "Persephone" - waterproof telephone

Certificate Of Advanced Studies In Sound Design And Electronic Music, Electronic Music

Activities and Societies: Electronic music, music production, synthesizer, composition, sampling, mixing, editing, arrangements. I've.

Certificate, Electronic Music Production

Activities and Societies: Music Production, Arrangement, Editing, Mixing Techniques: Ableton Live, Propellerhead Reason, Native.

High School Degree