Technical Support, Customer Care, Artist Relationship:- Resolved product/service issues for all customers and dealers/distributors..- Managed repair center contracts and global network (Germany, Italy, USA, UK, Australia, Greece, and Japan).- Provided technical customer support, promptly resolving inquiries and complaints.- Developed and utilized an efficient repair tracking online system (Trello), performed data analysis, and generated periodic reports.- Collaborated with… Show more Technical Support, Customer Care, Artist Relationship:- Resolved product/service issues for all customers and dealers/distributors..- Managed repair center contracts and global network (Germany, Italy, USA, UK, Australia, Greece, and Japan).- Provided technical customer support, promptly resolving inquiries and complaints.- Developed and utilized an efficient repair tracking online system (Trello), performed data analysis, and generated periodic reports.- Collaborated with other departments on complex cases.- Managed relationships with artists, providing them with technical and commercial support in exchange for promotional content (statements, images, videos) for use across corporate communication channels.Content Creation:- Managed social media (Instagram, Facebook, YouTube) and corporate content (newsletter, blog).- Created original images and videos using online tools (Canva, Veed.io).- Analyzed website traffic, social media engagement, and customer acquisition.Product Design:- Developed 3D models and technical drawings using SolidWorks and graphics software.- Employed rapid prototyping techniques (3D SLA printing, laser engraving) for product testing and production. Show less

Product Design:- Developed detailed 3D models and technical drawings using SolidWorks.- Researched suppliers and requested quotes.- Creatively solved engineering problems through innovative solutions.- Set up and executed small productions using CNC milling and laser engraving.- Created marketing materials (user manuals, graphics, and web images) with graphic design software (Illustrator and InDesign, later Affinity Designer and Publisher).- Developed and managed… Show more Product Design:- Developed detailed 3D models and technical drawings using SolidWorks.- Researched suppliers and requested quotes.- Creatively solved engineering problems through innovative solutions.- Set up and executed small productions using CNC milling and laser engraving.- Created marketing materials (user manuals, graphics, and web images) with graphic design software (Illustrator and InDesign, later Affinity Designer and Publisher).- Developed and managed procedures, both for production and quality control, and their related documentation.Technical Support and Quality Control- Repaired and replaced defective components on sold products, subsequently managing the service and repair process.- Conducted product inspections to verify functionality and compliance with quality standards. Show less

Design of the business model of a web service for customizing electric guitars and basses:- Created a web service for customizing electric guitars and basses based on an online graphic configurator.- Designed the online graphic configurator that allows customers to customize instruments so that artisans could receive production details.- Developed the executive project of the customized instruments through a 3D model.- Collaborated with customers during the subsequent executive… Show more Design of the business model of a web service for customizing electric guitars and basses:- Created a web service for customizing electric guitars and basses based on an online graphic configurator.- Designed the online graphic configurator that allows customers to customize instruments so that artisans could receive production details.- Developed the executive project of the customized instruments through a 3D model.- Collaborated with customers during the subsequent executive design phase, using 3D models for visualization and ensuring their satisfaction.- Managed B2B relationships with artisans for the production of high-quality handcrafted components. Show less

Assisted in the architectural survey of a building for a renovation project.Created scaled drawings and architectural designs.Utilized computer-aided design (CAD) software (Autodesk Revit).

- Efficiently and accurately processed e-commerce orders, including invoicing and shipping.- Ensured timely and accurate order fulfillment to maintain customer satisfaction.- Maintained detailed records of all transactions to ensure compliance with financial regulations.

- Designed and developed the internal structure of acoustic panels (the company's core product) to adapt them to mass production.- Collaborated with architects and acoustical engineers to design and implement acoustic correction solutions for industrial and residential environments.

Setup, testing, and management of audio equipment and PA systems for live performances at concerts, weddings, and festivals.

Design of Phonoflex a sound-absorbing aluminum panel, integrating acoustic and psychoacoustic principles throughout the product design process, developing it from the company's patented core product, Doluflex.

Psychoacoustic Research and Design:- Co-development of the "Psychoacoustic Survey Method" with Prof. Massimo Guazzotti to analyze human sound perception.- Design of a sound-absorbing barrier using psychoacoustic principles (thesis topic).