IT support for 70+ employees across 6 business & datacenter locations- Remote support w/ ConnectWise ScreenConnect- Process Documentation and Employee Training for new Technology initiativesTechnology solutions research, selection, implementation and administration including:- Email Security and Phishing protection- Hyper-V virtualized environment roll-out- Dashboard building & data analysis w/ MS SQL, Prometheus & Grafana- Telecommunications management (Business VoIP & Mobile Device Management)- Microsoft 365 Implementation w/ Hybrid Local AD/Azure, Exchange, SharePoint, Teams- Physical & Virtual Servers hosted in a colocation datacenter- Implementation of Helpdesk ticketing system (Spiceworks)- Implementation of IT Asset Management System (Snipe-IT)- Development of PowerShell scripts for system management, data transformation, and system automation- Manage multi-site Wi-Fi solution (UniFi)- Manage Multi-site VPNs across multiple ISPs w/ Arista (Untangle) firewall/routers- Hardware installation (facilities wiring, racking/stacking servers, laptops/desktops, mounting TVs, hanging WAPs, etc...)

Technology Consultant working with small business & individuals.Technology/Computing solutions:- End user support- Website development- Network & System Administration3D Printing Services:- 3D printing (both FDM and Resin) and 3D printer repair/maintenance- 3D part design

Lead all functions, production, sourcing, and contract management for a start-up Skin Care product manufacturing company. Hire & manage production staff. Source and negotiate all supply chain components (ingredients, packaging, shipping, etc). Perform R & D on new products and source manufacturing partners for products beyond in-house production capabilities.

Provide operational leadership to multiple companies for a serial entrepreneur. Businesses covering a wide range: skin care product manufacturing, warehouse/distribution center, call centers, sales, technology solutions, security and home automation solutions, telco companies, robotics R&D, etc...· Define/implement business processes & procedures including sales, accounting, IT and the research & implementation of ERP solutions.· Lead multiple start-up businesses ranging from home automation and security solutions to health supplement and skin care product manufacturing· Manage 365 implementation with a focus on Hosted Exchange, Sharepoint, OneDrive and Teams for multiple companies

· Developed web applications, process improvement, implementation of open source ERP solutions, migrated software installations to SAAS solutions, and reporting tools and statistical analysis to create measurable performance metrics to improve processes · Planned and implemented complete migration from 12 physical servers to hybrid solution with Vmware hosts on site & Cloud Hosted Exchange Integration· Oversight and implementation of growing the first party collections call center from 30 seats to over 200 + 8 leads, 4 supervisors, 4 help desk, HR, & 3 executives

· Executed the move of 24/7 production server environment from Los Angeles, CA to Fort Worth, TX maintaining 99.99% uptime SLA under time & on budget working with vendors and contractors to make the move seamless to employees and customers alike· Implemented processes, procedures, and improvements to reduce help desk tickets by 95% (from 70+ infrastructure tickets/week to 4/week)· Designed & implemented cloud backup & disaster recovery solutions to maintain 99.99% uptime SLA· Environment: 4Vmware Hosts, 45VMs, Shared Storage (NetApp), SQL, IIS, Citrix, + more

· Manage implementation of Epicor ERP platform. Working with platform consultants and key stakeholders to define the scope and scale of the project and design the roll-out process. Develop custom add-ons and processes to expand the base capabilities with Epicor's customization forms and new .NET code. (project still in process upon exit)· Implement Asterisk VoIP PBX platform, replacing existing analog PBX· Assist in implementation of robotic cutting and welding equipment. Develop custom mounting designs and programming setup

· Quick progression within the company from “Copy-boy” to Drafter (3 months) to Programmer (1 year) to Drafting Manager (3 years)· Increased productivity of 6 drafters and assistants through mentoring, iterative process improvement, CAD automation development, and servant leadership