Thomas Burch Email & Phone Number

Tempe, Arizona, United States

• Configured and tested complex pharmacy benefit settings to ensure compliance with client specifications and improve adjudication accuracy.• Analyzed and resolved claims processing issues, delivering prompt and effective solutions to enhance customer satisfaction.• Collaborated with cross-functional teams to document and communicate business requirements, driving seamless project execution.• Utilized advanced SQL and Excel skills to perform data analysis, streamline workflows, and support strategic decision-making.• Conducted thorough validation and testing to confirm configuration efficacy, ensuring optimal system performance and client satisfaction.• Implemented standardized methodologies to maintain efficient configuration structures, reducing inefficiencies and ensuring high-quality outcomes.• Performed accurate data entry tasks, maintaining data integrity and supporting various administrative and analytical functions.

Phoenix, Arizona, United States

•Formulated detailed financial plans for our clients, fostering a 20% annual growth in their portfolios through meticulous analysis of market trends and the implementation of personalized investment strategies.•Review and update correspondence files and database information from 25 or more clients to maintain accurate records.•Created and managed Excel spreadsheets to monitor and evaluate sales data, leading to a 10% revenue growth in the initial quarter.•Applied comprehensive data analysis techniques to pinpoint patterns and trends in sales data, in turn enabling strategic decision-making and targeted improvements.•Collaborated with cross-functional teams to devise and execute effective strategies for enhancing sales productivity.•Accurately input and update data into our systems, databases, and spreadsheets.

Chandler, Arizona, United States

•Responsible for compiling and analyzing data related to claims, as well as executing various tasks such as tracking trends, identifying patterns, and vigilantly detecting any irregularities.•Analyze and investigate complex insurance claims to proactively prevent fraud.•Cultivated and maintained robust business relationships with internal and external customers. Served as a liaison between numerous internal departments, including customer service, accounts payable, legal, and others.•Calculate monthly contractual allowances using Microsoft Excel, post journal entries, and elucidate variances to budget and prior periods.•Generate comprehensive reports by gathering, analyzing, and summarizing information. Precisely input data within our systems, databases, and spreadsheets, ensuring accuracy and up-to-date information.

Tempe, Arizona, United States

•Proficiently manage a high volume of inbound calls, delivering exceptional customer service through active listening, understanding customer needs, and adeptly troubleshooting technical issues using critical thinking and problem-solving skills.•Resolve technical inquiries across diverse communication channels, including phone, email, and chat, demonstrating analytical prowess in resolvingissues.•Carefully oversee customer accounts, meticulously documenting all interactions and sales activities in CRM systems. Actively input data to maintain complete and up-to-date records.•Collaborate seamlessly with sales team peers to devise and implement effective sales strategies, ensuring customer satisfaction and surpassing performance expectations, including revenue targets.

Phoenix, Arizona, United States

•Reviewed and analyzed court data, identifying key information, and entering it into a common format.•Updates database information and prepares statistical reports.•Receive, reviewed, and docket documents. Conduct quality control on attorney-docketed entries. Evaluate filed documents for conformity with applicable rules, practices, and/or court requirements, taking appropriate action.•Conduct record research through various court access systems, retrieving files and forwarding copies to court personnel, attorneys, and others. Certify court documents and ensure data quality.•Sort, classify, and file case records. Maintain integrity of the filing system by such means as monitoring proper access to records and maintaining timely and accurate filing of documents.

Bachelor Of Science - Bs, Computer And Information Systems

Learning about business intelligence for competitive advantage, business processes for workflow redesign, data management.

Bachelor Of Science - Bs, Communication

Associate'S Degree, Business/Corporate Communications