Thomas Burch Email & Phone Number

Tempe, Arizona, United States

• Configured and tested complex pharmacy benefit settings to ensure compliance with client specifications and improve adjudication accuracy.
• Analyzed and resolved claims processing issues, delivering prompt and effective solutions to enhance customer satisfaction.
• Collaborated with cross-functional teams to document and communicate business requirements, driving seamless project execution.
• Utilized advanced SQL and Excel skills to perform data analysis, streamline workflows, and support strategic decision-making.
• Conducted thorough validation and testing to confirm configuration efficacy, ensuring optimal system performance and client satisfaction.
• Implemented standardized methodologies to maintain efficient configuration structures, reducing inefficiencies and ensuring high-quality outcomes.

Phoenix, Arizona, United States

• Formulated detailed financial plans for our clients, fostering a 20% annual growth in their portfolios through meticulous analysis of market trends and the implementation of personalized investment strategies.
• Review and update correspondence files and database information from 25 or more clients to maintain accurate records.
• Created and managed Excel spreadsheets to monitor and evaluate sales data, leading to a 10% revenue growth in the initial quarter.
• Applied comprehensive data analysis techniques to pinpoint patterns and trends in sales data, in turn enabling strategic decision-making and targeted improvements.
• Collaborated with cross-functional teams to devise and execute effective strategies for enhancing sales productivity.
• Accurately input and update data into our systems, databases, and spreadsheets.

Chandler, Arizona, United States

• Responsible for compiling and analyzing data related to claims, as well as executing various tasks such as tracking trends, identifying patterns, and vigilantly detecting any irregularities.
• Analyze and investigate complex insurance claims to proactively prevent fraud.
• Cultivated and maintained robust business relationships with internal and external customers. Served as a liaison between numerous internal departments, including customer service, accounts payable, legal, and others.
• Calculate monthly contractual allowances using Microsoft Excel, post journal entries, and elucidate variances to budget and prior periods.
• Generate comprehensive reports by gathering, analyzing, and summarizing information. Precisely input data within our systems, databases, and spreadsheets, ensuring accuracy and up-to-date information.

Tempe, Arizona, United States

• Proficiently manage a high volume of inbound calls, delivering exceptional customer service through active listening, understanding customer needs, and adeptly troubleshooting technical issues using critical thinking.
• Resolve technical inquiries across diverse communication channels, including phone, email, and chat, demonstrating analytical prowess in resolvingissues.
• Carefully oversee customer accounts, meticulously documenting all interactions and sales activities in CRM systems. Actively input data to maintain complete and up-to-date records.
• Collaborate seamlessly with sales team peers to devise and implement effective sales strategies, ensuring customer satisfaction and surpassing performance expectations, including revenue targets.

Phoenix, Arizona, United States

• Reviewed and analyzed court data, identifying key information, and entering it into a common format.
• Updates database information and prepares statistical reports.
• Receive, reviewed, and docket documents. Conduct quality control on attorney-docketed entries. Evaluate filed documents for conformity with applicable rules, practices, and/or court requirements, taking appropriate.
• Conduct record research through various court access systems, retrieving files and forwarding copies to court personnel, attorneys, and others. Certify court documents and ensure data quality.
• Sort, classify, and file case records. Maintain integrity of the filing system by such means as monitoring proper access to records and maintaining timely and accurate filing of documents.

Bachelor Of Science - Bs, Computer And Information Systems

Learning about business intelligence for competitive advantage, business processes for workflow redesign, data management for.

Bachelor Of Science - Bs, Communication

Associate'S Degree, Business/Corporate Communications