Simple IT simplifies IT asset management while enhancing the employee experience. We offer a comprehensive, affordable solution for managing and protecting technology, data, and employees with a single monthly fee per employee. Our services include effortless deployment and management, advanced security protocols for enhanced compliance, and sustainable transitioning practices for environmental responsibility. Experience technology that works for you with Simple 360.

As the Salesforce Administrator, my responsibility is to understand business goals and strategies, translating them to actionable processes in Salesforce to increase productivity and profitability across marketing, sales, and customer support to accomplish three goals: 1. Identify quality customer leads, 2. Shorten the customer journey, and 3. Increase customer retention.

Manage internal Salesforce deployment across Sales Cloud and Service CloudWork with users to discover needs in Salesforce improvementsInstall, maintain, and support managed packages in SalesforceSupport users across hardware and SaaS environment (Windows, Mac, G Suite, Salesforce, Workday)

Integrate Apple users into Active Directory environmentDevelop and implement policy for Mac usersManage updates and patching for Apple systemsDevelop support training program for desktop support staff

- Manage deployment of units including Active Directory/Open Directory environments- Develop process workflows for deployment of Mac computers in business environments using the Munki platform and providing end-to-end managed service programs to clients.- Support users (remote/on-site) in Mac OS X 10.5-10.9, Windows XP, and Windows 7; Windows Server 2008, OS X Server v.3-5- Consult on-site with clients to determine hardware and software needs- Build and deploy images and configuration profiles for Mac OS X/iOS- Manage patching and software installation for OS XCertifications:Apple Product ProfessionalApple Certified Associate - Mac IntegrationApple Certified Associate - Mac ManagementApple Certified Support ProfessionalAdobe Certified Sales Specialist - Creative Cloud for teamsKerio Sales Specialist

• Developed strategies to engage college students and connect them with wider, multi-generational community• Implemented communication strategies with church attendees (print, email, social)• Led adults in weekly Bible study in a small group setting

• Integrated Apple technologies into existing IT infrastructure• Redesigned church website from ground up, integrating new technologies like sermon podcasts• Developed strategies for students' character development and spiritual formation• Managed 5-member volunteer team• Established communication channels with students, volunteers, church members, and staff