Thomas Bushong Email & Phone Number

Goodyear, Az, Us

Columbus, Oh, Us

Acquired by CBRE in 2018, facility source brings a proven technology platform and thousands of contracts with independent service providers to expand coverage for many CBRE clients. Key Contributions: • Manage capital and operating budgets for Digital and Technology team. • Responsible for product roadmap development and execution for SaaS products supporting cloud based SAAS products, facility management services, billing, and payments. • Created new API product with onshore and offshore resources for cross system deployment of CMMS and asset management systems • Lead project to implement companywide work management system to prioritize and deliver work orders to service teams to process. • Built relationships, drove innovation, and delivered effective results using consistent coordination with stakeholders • Delivered new user interface (UI) for CMMS product • Manage PMO and project delivery across multiple programs

Business Integration Group, Inc. (BIG) is the developer of the BIGCenter IWMS commercial real estate software listed as Leader on Gartner's Magic Quadrant for IWMS solutions. BIG also offers 24x7 call center and lease administration services. Oversees the corporate strategy, development and execution for a leading workplace management technology solutions firm with 90 employees and $10M in annual revenue.Key Contributions:• Lead team of executives to deliver SaaS product and associated services • Leader of Product Development, application recognized as Leader in Gartner’s IWMS Magic Quadrant•Delivered new product version with new UI, UX, and reporting engine, implemented agile development philosophies•Drive all strategy for annual business plans, P & L responsibilities as well as capital investments.• Serves as President of the company’s Board of Directors, setting strategy, communications and updates.• Devises all employee development programs for key positions and personnel, developing initiatives to improve skill sets and building sustainable functional teams to improve their service delivery lines.• Assesses all reporting and data points regarding customer satisfaction inputs on service quality and service deliveries to clients.

Responsible for SaaS product and delivery, all business services, and all back office services (billing, finance, HR)Key Contributions:• Led the reduction of salary expenses of over 45% since transfer into position. Reduction was a result of efficiency audits for internal positions relating to quality control, customer satisfaction and corporate standards. New control processes to better define positional responsibility and accountability that had a positive impact of overall results. • Designed processes for deploying product enhancement, including reviews of quality checks, documentation accuracy, process controls and testing implementation during evolution of programs.• Drove and monitored business process improvements, strategies and IT technologies that improved the function within many areas of the corporation, beyond the vision of past position holder.• Streamlined planning activities and timeframes through new IT organizational processes, improving communications and planning which eliminated administrative bottlenecks and problematic conditions impacting delivery dates or final outcomes.•Excelled in employee development, training and mentoring, becoming a trusted advisor with on-going support beyond current professional relations.

Responsible for general business development activitiesKey Contributions:• Implemented and maintained the initial CRM application for the company. Metrics would quantify sales and marketing expenses in relation to specific customer or product. Enhanced collection of data for new dollars attained or comparative metrics for investments prior to client being confirmed.• Facilitated all sales meetings to small business owners to C-level executives for industry-leading corporations, offering the ability to speak in an inspirational manner that clients respond to.• Developing business process improvements, strategies and IT support that improved the function within many areas of the corporation.• Assigned to identify and nurture new or existing client opportunities that contributed to business growth, determining viable opportunities that had mutual benefits to both clients and the organization. • Gained the business of a major account with a Fortune 100 insurance company that had a six-figure annual revenue base where the account acquisition was attributed to personalized on-site visits, risk assessments and customized value-added propositions.

M.A., Education Administration

B.S., Mathematics

Business Administration, Management And Operations

Education record