Thomas Carlino Jr Email & Phone Number

United States

Nashville, Tennessee, United States

• Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events•Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy•Greets customer during the event phase and hands-off to the Event Operations team for the execution of details•Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill•Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions•Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)•Coordinates and communicates event details both verbally and in writing to the customer and property operations•Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales•Responds to and handles guest problems and complaints•Uses personal judgment and expertise to enhance the customer experience•Stays available to solve problems and/or suggest alternatives to previous arrangements•Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans•Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement•Interacts with guests to obtain feedback on product quality and service levels•Leads formal pre-event and post-event meetings for average to large-sized assigned groups•Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc.)•Up-sells products and services throughout the event process•Forecasts group sleeping rooms and event revenue (catering and audio visual)

Disney Event Group

• Plan and Execute special events for multiple internal clients• Partner with Catering, Floral and Entertainment as well as Resort and Park leadership daily • BEO creation and editing to ensure all partners are set up for success• Excellent client and customer service through zoom, phone, email and in person interactions • Custom itinerary planning for multi-day programs • Knowledge of Walt Disney World meeting and event spaces

Disney Springs

• Design, execute and summarize memorable Cast Member events and activities • Manage recognition budget and ensure responsible spending throughout the fiscal year • Coordinate global and local initiatives – including Volunteer opportunities • Proven experience with Microsoft Excel, Word, Outlook, SharePoint and PowerPoint • Logistics planning for delivery of Cast Gifts, treats and events across multiple areas • Comfortable interacting with all levels of Cast Members – including executives • Trusted with the handling of sensitive and confidential information

Disney'S Animal Kingdom Lodge

• Scheduled more than 300+ Cast Members in Recreation, Merchandise and Housekeeping • Self-starter who prioritizes and multitasks daily to accomplish deadlines • Completed correspondence using excellent written and verbal communication • Built strong relationships and trust to ensure an accurate final product

Disney'S Hollywood Studios

• Gained vast knowledge of Walt Disney World – including Guest wants and needs • Exhibited patience, compassion and creativity in solving complex Guest situations Shift Coordinator • Supervised a diverse group of 60+ Cast Members• Resolved escalated Guest situations while providing appropriate recovery• Recognized, coached and mentored my team to create a positive environment Administration Desk • Maintained calendars, inboxes, multiple phones and reports with tight deadlines• Demonstrated use of computer programs for Ticketing, Contracts and Reservations• Worked with integrity in accordance to contract limitations and company policies Trainer • Taught complex processes like voucher redemption, ticket upgrades and refunds• Developed training tools to make learning more fun and engaging• Facilitated to groups of all sizes from new hires to senior leaders VIP Tour Guide • Flexible work schedule – including weekends, holidays and long daily hours• Performed well in fast-paced, ever changing environment with minimal supervision• Florida Department of Transportation certified safe-driver

Epcot

• Worked both independently and part of a team• Interacted and created magical moments for Guests • Exercised absolute integrity and discretion with national sweepstakes laws

Epcot

• Re-opening team member and trainer• Co-designed Turtle Talk with Crush queue to maximize capacity and efficiency• Produced new training tools to enhance learning and retention

Lakeland, Florida, United States

• Processed final employment paperwork of internal and external candidates hired into Distribution, Manufacturing and Support areas of Publix Corporate• Carried out general office duties such as: filing, processing applications, voicemail returns and inbox monitoring • Assisted in posting job requisitions• Verify employment eligibility and desirability• Called candidates to offer employment