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Portfolio and Mentoring at https://willhavebeen.comI’m a curious, strategic design leader who pushes boundaries, elevates craft, and builds strong teams. I build and evolve inclusive, empowered design cultures that drive impact. I excel at aligning cross-functional teams with business goals to deliver purpose-driven solutions across consumer, small business, enterprise, e-commerce, and real estate industries. My expertise spans developing strategies for both mobile and enterprise platforms, as well as guiding teams to execute and bring these experiences to life with measurable impact.Every project is unique. A seasoned leader understands that no one-size-fits-all approach can address every need, so flexibility is vital when adapting the process to align with specific outcomes, team dynamics, or timelines. I learned early on that the right mix of creativity and pragmatism can solve just about any problem.Areas of Expertise:• Design Leadership & Strategy• AI-Driven Product Innovation• User-Centered Design Strategy• Omni-Channel Design Excellence • Strategic Vision & Execution• Cross-Functional Leadership• Commerce & Payments Strategy• Team Building & Mentorship • Revenue Growth through Design• Inclusive & Accessible Design• Craft and Storytelling Elevation• Vision & Narrative Incubation
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FounderWillhavebeenCalifornia, United States -
Senior Director Of Global Design - Merchant Platform, Lifecycle, And Commerce EnablementPaypal Jan 2023 - Sep 2024San Jose, Ca, Us• Expanded the design team from 8 to 60+, driving omni-channel experiences for SMB, Partner, and Enterprise users across PayPal's Merchant Platform, Native App, Checkout, Growth & Activation, Reporting, and Developer Portal.• Transformed onboarding and lifecycle experiences from a series of wizards to a unified platform experience, integrating digital and in-store design elements.• Implemented new information architecture, navigation systems, and a hubs-based framework to enhance scalability, way-finding, and user-centric design.• Revitalized step-up guides, setting high standards for design excellence and advancing design culture with clear expectations and growth strategies for designers.• Achieved a 74% increase in account creation, 33% boost in activations, 3.7% rise in net-new-active users, and generated $53M+ in incremental revenue through innovative design solutions. -
Director Of Global Design - Merchant Platform, Onboarding, And EngagementPaypal Oct 2019 - Jan 2023San Jose, Ca, Us
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Director Of Design, Small Business PlatformPaypal Nov 2018 - Oct 2019San Jose, Ca, Us• Led the strategy and migration of the SMB experience to the PayPal Commerce Platform, focusing on integrated services and omni-channel design.• Launched PayPal’s app store and machine learning-based recommendation engine, driving innovation and enhancing user experiences.• Fostered a culture of experimentation, encouraging designers to push boundaries and learn from both successes and failures.• Increased product usage from 1 to 5+ integrated solutions, improved homepage engagement by 93%, boosted activation by 36%, reduced development costs by 80%, and drove $35M in incremental revenue.
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Director Of Design, E2E Global MoneyIntuit Feb 2016 - Nov 2018Mountain View, California, Us• Managed design for Payroll, Payments, and Capital, growing the team from 3 to 46, and enhancing omni-channel and human-centric design practices.• Refined payments with a focus on “right-for-me” relationships, emphasizing trust and user experience over traditional invoice processes.• Contributed to a monthly charge volume of $1B and a 35% increase in active merchants through innovative and user-centric design solutions. -
Head Of Design, Global PayrollIntuit Oct 2015 - Feb 2016Mountain View, California, Us• Redesigned payroll experiences from web-based tables to card-based native interfaces, significantly improving user engagement.• Resulted in 88K new SMBs and generated $1.27M in quarterly revenue by enhancing user experience and driving business growth.
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Head Of Product DesignMove.Com Nov 2008 - 2015Santa Clara, Ca, Us• Directed multi-platform strategies and execution, leading to a $1B acquisition by News Corp, showcasing leadership in integrated services and enterprise design.• Elevated UX maturity from “Invested” to “Committed,” expanding the design team from 6 to 20 and driving innovation across multiple channels.• Enhanced user metrics: 42.28% increase in unique users, 62.19% rise in page views, 7.57% growth in time-on-site, 114% increase in leads per visit, and 13.40% decrease in bounce rate through effective omni-channel design strategies.• Standardized design processes, methods, and system libraries, improving consistency and reducing development time. -
Senior Manager UedMove.Com Jul 2006 - Nov 2008Santa Clara, Ca, Us• Led user interaction and data visualization strategy, ensuring designs met usability objectives, user requirements, and monetization goals while promoting human-centric and purpose-driven design.
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Manager, Experience Design And Design SystemsAmc Mortgage Apr 2004 - Jul 2006Tulsa, Oklahoma, Us• Ensured the many ReSolve projects adhered to one unified standard.• Led interaction design and prototyping for web-based business applications.• Designed intuitive customer-first applications and websites to minimize support calls and training.• Established company-wide design standards for web-based applications.• Led the design team and coordinated release strategies for timely product delivery. -
Founder & Chief DesignerThreepop May 1995 - Dec 2005Founded and led threePop, a design and engineering consultancy specializing in cutting-edge front-end experiences for a diverse client base, from small businesses to enterprises. Focused on delivering impactful, customer-first designs that adhere to the latest standards. Key contributions included:• Product Impact: Designed and delivered high-impact interfaces that enhanced user experience and client satisfaction.• Customer-First Design: Implemented user-centric design principles to ensure solutions met client needs and expectations.Standards Adherence: Maintained up-to-date knowledge of industry standards and best practices.• Heuristic Evaluation: Conducted thorough evaluations to optimize usability and user interaction.• Strategic Planning: Developed long-term design strategies that aligned with client goals and industry trends.• Innovation: Introduced innovative solutions and techniques, pushing the boundaries of interface design.
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Design Lead And Front End DeveloperInsite Consulting 2003 - 2004• Led Interaction Design and Web Programming for the SAGE platform, centralizing meeting management, supplier tracking, and corporate spending analysis.• Prototyped the application focusing on usability, workflow, and user habits.• Directed front-end development of ASP/ASP.NET pages, ensuring modular, adaptable code across platforms.• Developed SQL stored procedures for the application’s middle tier.• Designed and implemented branding for inSite Corporation and the SAGE application.
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Design Lead / DeveloperMinnix 2002 - 2003• Designed and developed a zero-training web interface for class registrations, room reservations, and facility management using Visual Basic and ASP linked to an SQL database.• Researched, prototyped, and coded Visual Basic and ASP applications, including web pages, CSS, and database calls.• Enhanced product appeal by incorporating flexible branding, layout, and style options.
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Lead Experience DesignerImanage (Now Interwoven) 2000 - 2002Chicago, Illinois, UsiManage (now Interwoven) delivers a unified collaborative content management solution integrating document management, collaboration, knowledge management, and workflow tools.• Designed a zero-training web interface that seamlessly integrated with existing products, featuring customizable layouts and branding.• Developed user interfaces for the Worksite suite, including web-based apps, Outlook customizations, and desktop clients, enhancing client satisfaction and initial product impressions.• Enhanced marketability through strategic product branding, icon design, and application styling. -
Lead Interaction Designer And Front End DeveloperAmerican Express 1998 - 2000New York, Ny, Us• Designed and implemented an intranet web platform with Active Server Pages, enabling Financial Advisors to manage client accounts online and reducing phone support needs.• Led the development team in creating specifications, designing interfaces, and coordinating with RPC developers for mainframe integration.• Programmed and deployed ASP web pages, overseeing testing, production, and ongoing support.• Enhanced site reliability by developing a Visual Basic server application to monitor website performance, including load times and network congestion.
Thomas Carroll Skills
Thomas Carroll Education Details
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Indiana State UniversityMechanical Engineering
Frequently Asked Questions about Thomas Carroll
What company does Thomas Carroll work for?
Thomas Carroll works for Willhavebeen
What is Thomas Carroll's role at the current company?
Thomas Carroll's current role is Founder.
What is Thomas Carroll's email address?
Thomas Carroll's email address is th****@****ite.com
What is Thomas Carroll's direct phone number?
Thomas Carroll's direct phone number is +160941*****
What schools did Thomas Carroll attend?
Thomas Carroll attended Indiana State University.
What are some of Thomas Carroll's interests?
Thomas Carroll has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Thomas Carroll known for?
Thomas Carroll has skills like User Experience, User Interface Design, Interaction Design, Usability, User Experience Design, User Interface, Web Applications, Web Development, User Scenarios, Product Management, Usability Testing, Creative Direction.
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