Thomas Carroll Email & Phone Number

California, United States

San Jose, CA, US

• Expanded the design team from 8 to 60+, driving omni-channel experiences for SMB, Partner, and Enterprise users across PayPal's Merchant Platform, Native App, Checkout, Growth & Activation, Reporting, and Developer.
• Transformed onboarding and lifecycle experiences from a series of wizards to a unified platform experience, integrating digital and in-store design elements.
• Implemented new information architecture, navigation systems, and a hubs-based framework to enhance scalability, way-finding, and user-centric design.
• Revitalized step-up guides, setting high standards for design excellence and advancing design culture with clear expectations and growth strategies for designers.
• Achieved a 74% increase in account creation, 33% boost in activations, 3.7% rise in net-new-active users, and generated $53M+ in incremental revenue through innovative design solutions.

San Jose, CA, US

San Jose, CA, US

• Led the strategy and migration of the SMB experience to the PayPal Commerce Platform, focusing on integrated services and omni-channel design.
• Launched PayPal’s app store and machine learning-based recommendation engine, driving innovation and enhancing user experiences.
• Fostered a culture of experimentation, encouraging designers to push boundaries and learn from both successes and failures.
• Increased product usage from 1 to 5+ integrated solutions, improved homepage engagement by 93%, boosted activation by 36%, reduced development costs by 80%, and drove $35M in incremental revenue.

Mountain View, California, US

• Managed design for Payroll, Payments, and Capital, growing the team from 3 to 46, and enhancing omni-channel and human-centric design practices.
• Refined payments with a focus on “right-for-me” relationships, emphasizing trust and user experience over traditional invoice processes.
• Contributed to a monthly charge volume of $1B and a 35% increase in active merchants through innovative and user-centric design solutions.

Mountain View, California, US

• Redesigned payroll experiences from web-based tables to card-based native interfaces, significantly improving user engagement.
• Resulted in 88K new SMBs and generated $1.27M in quarterly revenue by enhancing user experience and driving business growth.

Santa Clara, CA, US

• Directed multi-platform strategies and execution, leading to a $1B acquisition by News Corp, showcasing leadership in integrated services and enterprise design.
• Elevated UX maturity from “Invested” to “Committed,” expanding the design team from 6 to 20 and driving innovation across multiple channels.
• Enhanced user metrics: 42.28% increase in unique users, 62.19% rise in page views, 7.57% growth in time-on-site, 114% increase in leads per visit, and 13.40% decrease in bounce rate through effective omni-channel.
• Standardized design processes, methods, and system libraries, improving consistency and reducing development time.

Santa Clara, CA, US

• Led user interaction and data visualization strategy, ensuring designs met usability objectives, user requirements, and monetization goals while promoting human-centric and purpose-driven design.

Tulsa, Oklahoma, US

• Ensured the many ReSolve projects adhered to one unified standard.
• Led interaction design and prototyping for web-based business applications.
• Designed intuitive customer-first applications and websites to minimize support calls and training.
• Established company-wide design standards for web-based applications.
• Led the design team and coordinated release strategies for timely product delivery.

• Founded and led threePop, a design and engineering consultancy specializing in cutting-edge front-end experiences for a diverse client base, from small businesses to enterprises. Focused on delivering impactful.
• Product Impact: Designed and delivered high-impact interfaces that enhanced user experience and client satisfaction.
• Customer-First Design: Implemented user-centric design principles to ensure solutions met client needs and expectations.Standards Adherence: Maintained up-to-date knowledge of industry standards and best practices.
• Heuristic Evaluation: Conducted thorough evaluations to optimize usability and user interaction.
• Strategic Planning: Developed long-term design strategies that aligned with client goals and industry trends.
• Innovation: Introduced innovative solutions and techniques, pushing the boundaries of interface design.

• Led Interaction Design and Web Programming for the SAGE platform, centralizing meeting management, supplier tracking, and corporate spending analysis.
• Prototyped the application focusing on usability, workflow, and user habits.
• Directed front-end development of ASP/ASP.NET pages, ensuring modular, adaptable code across platforms.
• Developed SQL stored procedures for the application’s middle tier.
• Designed and implemented branding for inSite Corporation and the SAGE application.

• Designed and developed a zero-training web interface for class registrations, room reservations, and facility management using Visual Basic and ASP linked to an SQL database.
• Researched, prototyped, and coded Visual Basic and ASP applications, including web pages, CSS, and database calls.
• Enhanced product appeal by incorporating flexible branding, layout, and style options.

Chicago, Illinois, US

• iManage (now Interwoven) delivers a unified collaborative content management solution integrating document management, collaboration, knowledge management, and workflow tools.
• Designed a zero-training web interface that seamlessly integrated with existing products, featuring customizable layouts and branding.
• Developed user interfaces for the Worksite suite, including web-based apps, Outlook customizations, and desktop clients, enhancing client satisfaction and initial product impressions.
• Enhanced marketability through strategic product branding, icon design, and application styling.

New York, NY, US

• Designed and implemented an intranet web platform with Active Server Pages, enabling Financial Advisors to manage client accounts online and reducing phone support needs.
• Led the development team in creating specifications, designing interfaces, and coordinating with RPC developers for mainframe integration.
• Programmed and deployed ASP web pages, overseeing testing, production, and ongoing support.
• Enhanced site reliability by developing a Visual Basic server application to monitor website performance, including load times and network congestion.