As Senior Manager of Stadium Operations, I was responsible for overseeing the comprehensive operations of Qualcomm Stadium, ensuring seamless execution of game day and special events. My role involved directing a wide range of operational functions, including managing full-time and part-time staff, coordinating with facility maintenance, engineering, guest services, security, first aid, and parking teams, as well as overseeing key service contracts with partners like Delaware North for… Show more As Senior Manager of Stadium Operations, I was responsible for overseeing the comprehensive operations of Qualcomm Stadium, ensuring seamless execution of game day and special events. My role involved directing a wide range of operational functions, including managing full-time and part-time staff, coordinating with facility maintenance, engineering, guest services, security, first aid, and parking teams, as well as overseeing key service contracts with partners like Delaware North for concessions and retail.I collaborated closely with internal stakeholders and various Chargers departments to ensure fan safety and security to optimize the guest experience. My focus on efficient ingress/egress, team accommodations, technology integration, and overall fan satisfaction contributed to delivering exceptional event experiences.Key Responsibilities & Achievements:• Directed day-to-day stadium operations, including staffing, guest services, security, and facility maintenance, for all Chargers home games and special events.• Managed the operational relationship with Delaware North, ensuring high-quality concessions and retail services for fans.• Led cross-functional teams to ensure flawless execution of fan experience initiatives, including safety, security, parking, and technology operations.• Collaborated with Chargers departments to align operational goals and deliver events that met high standards of quality and professionalism. Show less

Managed daily operations, accounting, and payroll for a high-volume retail store generating $3M in annual revenue.Key responsibilities included overseeing strategic planning, budgeting, and administrative tasks. I identified staff training needs and drove employee development to enhance performance. By soliciting customer feedback and reviewing comment cards, I implemented improvements that elevated both operations and customer service. Key Achievements:• Improved team… Show more Managed daily operations, accounting, and payroll for a high-volume retail store generating $3M in annual revenue.Key responsibilities included overseeing strategic planning, budgeting, and administrative tasks. I identified staff training needs and drove employee development to enhance performance. By soliciting customer feedback and reviewing comment cards, I implemented improvements that elevated both operations and customer service. Key Achievements:• Improved team efficiency and project outcomes through program and compliance enhancements.• Drove sales growth and maintained a 48% profit margin, positioning the store as one of the top-grossing Starbucks locations.• Led the Southwest region in the highest number of breakfast sandwich units sold on launch day.• Delivered training sessions at the Starbucks Training Center in San Diego, contributing to the professional development of new store leaders and staff. Show less