Thomas Cesari Mba Email & Phone Number

Montreal, Quebec, Canada

• Reporting to the VP of Product and Innovation, created and delivered a Modernization roadmap including digital product design for Fairstone - driving the strategic imperatives of the organization by identifying key.
• Lead a team of Product Managers, Owners and business analysts to execute the modernization roadmap, partner with key stakeholders, and drive progress for the organization
• Created and implemented a “Digital First” servicing model, emphasizing digitization as a precursor to automation
• Work with department heads to prioritize and execute change, influencing the organization through thought leadership
• Lead a team of experts to find and deliver automation products, overseeing deliverables by our Agile delivery teams, removing roadblocks ensuring timely delivery
• Work with the executive team to adopt the Eliminate, Streamline, Optimize and Digitize mantra, focusing on RPA, Process Re-Design and Process Digitization

Fortunate enough to be selected to officiate the Grey Cup in 2016, 2018, 2021 and 2022.2022 recipient of the Don Barker award, presented to an on-field official who demonstrated a keen effort by giving of their time and energy to better their own community away from the game of football.

Montreal, Canada Area

• Created and executed Fairstone’s first Digital Roadmap by working with the Fairstone executive team to align Fairstone objectives
• In-line with our first stand-alone digital strategy, created a new SDLC for Fairstone, aligning technology resources with business leads to form our first Agile scrum teams
• Delivered new digital capabilities such as our 1-minute online loan quote and branch paperless initiatives
• Prioritized development work for our digital Agile delivery teams

As VP Centralized Strategy, I have oversight over all project and strategic initiatives. These entail identifying new revenue opportunities and product development to capitalize on these opportunities, conduct market research, ensuring efficient uses of resources through process improvement initiatives, leading technology development and deployment.

-Charged with managing inter-department operational projects nationally-Act as an intermediary between our IT and operations managers for development of technology and prioritization of initiatives-Identify areas of opportunity for operational efficiencies and justify with Cost-Benefit Analyses-Application of project management principles, from initiation.

- Obtain and organize information from various departments regarding new business, investment plans and corporate actions in order to effectively communicate processes and regulations to a team of 65-90 administrators and support staff members. -Create and maintain Desk Operating Procedures, outlining all National Customer-Contact Center (NCCC) policies.

-Manage a group of 3-4 Resolution Hub employees, responsible for the efficient handling of all shareholder complaints and escalations-Review Resolution Hub standards, ensuring the highest level of customer service while upholding regulatory and company policy.-Resolve all High-Level Complaints addressed to the Office of the President and of the Ombudsman.

Graduate Certificate, Strategic Business Innovation

A formalized journey , allowing me to leverage real world experience and apply new theoretical models, thinking and expert instruction..

Masters Business Administration (Mba), Marketing, Finance, Management

Bachelor Of Arts, Specialization, Sociology