Thomas (Tom) Ceurvels Email & Phone Number

Boston, Ma, Us

Washington, Dc, Us

Responsible for providing technical and analytical assistance involving three of more IT specialty areas and the Managers that run them. The IT environment includes personal computers, routers, switches, bridges, a wide area network and local area network, operating systems, records & case management systems, and litigation support operations.

Mobility Support - National lead on the design/implementation of Distributed Antenna Systems (DAS). Provided cradle-to-grave system design, developed boilerplate standards for DAS implementations and served as the subject matter expert in the standardized format of new systems. Cataloged systems at all sites and formulate standards for use among in all five Business Units (BU) for Raytheon domestically. Developed RFQ/RFPs, reviewed bids from multiple installers and integrate all Wireless Carrier interface equipment required for operations. Supervised activities in mobile device management (MDM) and end user support and documented standard operation procedures. Served as enterprise mobility SME, oversaw asset, expense management and contract administration. Managed all ISP/OSP unified communications deployments and DC Power Plant operations with state-of-the-art technology enhancements and quality of service. Network support - Provided engineering and operational support to the Cisco-based company wireless voice, data and microwave transmission functions. Oversaw multi-tier applications and network installation projects for conformity. Managed internal support, outside contractors and vendors for design, install and compliance.

Administered and structured the design/implementation of PBX Landline, Distributed Antenna Systems (DAS), HF/RF applications and DC Power Plant construction in various sites locally and nationally. Provided RFQ, specifications, schematics oversight and guidance to counterparts located domestically for said systems. Identified problems, secure funding means and dispatch 3rd party technical companies to install and maintain equipment associated with the wireless mobility, microwave and cellular communications. Also provided VoIP support in Avaya and Cisco PBX installs, IVR operations and DC Power Plant operations for the multiple businesses located around the country. Maintained wireless mobility control of asset acquisition and monitored TEMs execution. Evaluated products or new technology-based strategies for possible installation and use by varying businesses within Raytheon. *SECRET Security Clearance

Managed/balanced workload, identify priorities and exercise Remedy queue management for a team of 9 geographically distributed, IBEW cabling professionals. Maintain OSHA and ethics training targets and ensure all have the proper "tools" to be successful in their daily activities. Provided external resource sponsorship to on-site contractors and participate in Enterprise integration efforts. Monitored infrastructure DC Power Plant schematics and operations for optimal system performance and risk management. Also provide leadership and resources in concert with the Service Operations, Service Delivery and other IT Service areas for continuous improvement efforts. *Secret Security Clearance

Responsible for the management of IT inventory, calculating depreciation and ROI values. Execution of asset management policies, procedures and processes including identification, accountability maintenance and location of assets. Effectively managed asset life cycles to improve quality control of assets, including software, hardware and wireless technologies. Supported sourcing contractors with the day-to-day admin and processing of assets including the planning for the bulk disposal of IT assets.

Served as Group Lead and special projects SME for the WAM Team. Cross functionally managed all branches of group activities-device provisioning, department chargeback and TEMs management. Controlled wireless mobility assets (cellular, HF/RF Radio & Microwave) through their lifecycle from purchase, to refresh and internal expense chargeback. Served as lead technical role for procurement of new services and assets for mobile device management, negotiated scope of support, pricing for products and implemented initiatives to current processes. Was also primary contact for ServiceNow implementation. Monitored and reported Service Desk tickets and rectified contract issues.

Provided Tier III telecom and SS7 signaling support to the national and international customer base. Analyzed Inbound/outbound call traces and error reports provided by technical assistance center. Reviewed said traces, set up in-house testing environments, identified issues and provided applicable changes to customer. Served as Project Manager for Verizon SS7 architecture and development for central office & laboratory facilities. Distributed workload and personnel assessments to Director to facilitate demanding client support.

Richardson, Texas, Us

Responsible for the daily operational maintenance of the corporate telecommunications and voicemail. Supervised and managed the daily work of an outside contractor for all moves, adds and changes. Developed the telecom architecture and disaster recovery systems for Corporate Campus. Served a Team Lead for six employees and one outside contractor in developing a corporate dialing plan. Served as the ROLM PBX and AccessNP Voicemail and ACD administrator for the Massachusetts CNS locations. Performed preventative maintenance of above systems and negotiated the contracts for installs and repair. Conducted training for new hires on telecom procedures and advanced-level phone featuring classes. Participated in the development and implementation of a Help Desk which streamlined trouble reporting and workloads for Telecom, IT Back-office and ORACLE management. Platforms used; Helptrac and Vantive. Provided software administration to four Siemens/ROLM 9751 PBX systems.

Provided test plan procedures and operating instructions for our Japanese customer (NTT). Position required the detailed scrutiny and technical writing ability to ensure customer satisfaction with the disaster recovery project that this company sponsored for Japan. Wrote, edited and modified test plans, procedures, and customer acceptance documentation. In this project, stringent deadlines, project modifications and zero-based defects were delivered promptly and efficiently.

Managed all data and voice communications, security and maintenance for a twelve building campus. Services included ACD, ISDN, VoIP, Switched 56 Video, FDDI, TCP/IP, server and router admin. Planned, designed, contracted, implemented and executed the NHARNG data and voice network. Management of five multi-vendor (NEC, ROLM, AT&T) PBX locations for the state armories deployed throughout NH. Coordinated the $300,000 purchase of new PBX's that were networked to provide remote administration. Served as Visual Information Manager and handled all audio/visual equipment, maintenance, installs and budget. Reviewed equipment specifications and compatibility for proper interfacing with existing equipment. Managed an annual communication and visual information budget of $400,000 (+/-). Assigned as a certified Contracting Officer’s Representative and Project Manager for all communications-related issues. Planned, interacted with, and aided the State of New Hampshire’s Office of Information Technology, Public Information Office, State Business Administrator Office, and FEMA on all National Guard related issues for communications/data. Administered the acquisition of frequencies for military radio use in the field as well as for the use on the U.S. Highways while in convoy.

Information Technology Project Management

Certification, Ss7 - Common Channel Signaling Network Operations

Education record

Associate'S Degree, Human Resources Management/Personnel Administration, General

Certificate Of Proficiency, Computer Technology