Thomas Chambers Email & Phone Number

South Yorkshire, England, United Kingdom

United Kingdom

Yorkshire

Harrogate, United Kingdom

Responsibilities Include:Management of Customer Service and Operations•Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example•Develop and maintain Branch operational plan•Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving rate deviations, approving extensions of rental tickets without deposits or where customer is delinquent, determining when to retrieve cars if customers are overdue, approving rentals for drivers under 25 and over 70 years of age, approving cash deposit rentals and unusual credit card and rental requests, and approving write-offsHuman Resource Management•Supervise, mentor, train, coach, evaluate and develop staff•Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance•Prepare effective and timely employee reviews and participate in the review process•Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actionsSales and Marketing/Financial Performance•Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business•Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment•Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection•Supervise and train other employees regarding branch receivablesFleet Management and Maintenance•Evaluate fleet mix and utilization•Manage fleet for rentals

Leeds, United Kingdom

Responsibilities include:Management skills: leadership, training, mentoring, people skills and soft skills, and looking at the big picture.Business management: cost control, profits, growth, account management, employee development, and administrative skills.Marketing: how to gain new customers both retail and corporate, how to manage dealerships, and run bodyshop accounts.Sales: how to increase revenue by generating more sales.Customer service: taking reservations, handling customer enquiries, problem solving and delivering cars to customers.Fleet control: how to handle repairs, and getting the right number and type of cars in your fleet.leadership, training, mentoring, people skills and soft skills, and looking at the big picture.

Paccup is a concept created by students for students and we know how stressful moving to University is for the first time. Our aim is to take part of this stress away by taking away the 'boring' part. Providing students with a convenient solution to get all the essentials needed for their new Kitchen, Bathroom, Bedroom and also bring them a touch of home comforts.Paccup is the brainchild of three friends from Yorkshire and who have been through the experiences of University life. Craig De Vere and brothers Tom and Sam Chambers created Paccup in early 2013 and have formed a partnership with a trusted and experienced linen company to allow Paccup to provide their products in a cost effective way without impacting on the quality of their products.We don't sacrifice quality. We know that students (& parents) don't deserve cheap and tacky products and moving to University should be like moving to a second home and therefore all of our products are sourced with quality in mind and you will not be disappointed.www,paccup,co,uk

Otley

At networx I supported the marketing manager in all aspects of marketing. I ran their social media on Facebook and Twitter as well helped with the development of their new website. I was responsible for helping to prepare documents for the sales team and also supported them if they required any marketing material. I designed new documents on Adobe Photoshop to provide marketing material to the sales team. During my placement at networx I created and managed several PPC (Pay Per Click) advertisements for clients.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Education record