Tom Hart Email & Phone Number

Nashville, TN, US

Lakewood, New Jersey, US

In conjunction with our clients, create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients’ investment, and ultimately, to improve people’s lives.

Memphis, Tennessee, US

Memphis, Tennessee, US

Consultant focused on the At Home Healthcare 3PL business distribution center that was experiencing significant challenges. Provided operational improvement by improving morale, reducing turnover from 300% to 30% and increasing throughput by 40%, while reducing staff by 13%, utilizing Six Sigma methodology.Led all customer facing activities, building.

Improved morale and reduced attrition by 70.6% (Jan-June) and 38.5% (July – Dec) through multiple initiatives including establishment and communication of metrics across teams to ensure employees were able to set and achieve goals and establish career pathing.Led project team to select and design an SAP WMS upgrade project, replacing Microsoft Dynamics.

Pittston, Pennsylvania, US

Originally brought in as Vice President, responsible for leading DC Network, customer service, inventory control, and service dispatch, I led operations of five distribution centers, two call centers, and 312 reports, supporting approximately $1B in revenue. Re-negotiated a 17-year relationship with UPS, resulting in $5M in savings annually. Worked with.

As the leader of the DC network for Specialty Health, McKesson Plasma Biologics, and McKesson 3PL, I was entrusted with overseeing the distribution of cold chain and ambient parcel shipments, amounting to approximately two million packages annually, translating to 80-90 million units. I have successfully implemented 7 manufacturer 3PL distribution programs.

In a transformative year, I successfully realigned the Six Sigma Group, achieving remarkable savings exceeding $4M. My contributions extended to implementing a Project Management Office for customer operations, overseeing strategic projects. Through the introduction of a high-velocity slotting program across the DC Network, savings of over $1M were.

Successfully revitalized a struggling customer service group, instilling a culture centered around exceptional customer experiences. Spearheaded the transition from manual paper processes to a technologically advanced framework within a technology-driven organization. This encompassed the implementation of key systems such as CRM, VoIP Telephony, Outbound.

Irving, Texas, US

Led the comprehensive turnaround of the CDC VFC distribution program, spearheading initiatives in IT, finance, distribution operations, and contract compliance. Successfully renegotiated the initial CDC VFC contract, resulting in a $10M/yr EBIT contribution. Demonstrated leadership by securing the contract through a competitive five-year solicitation.

Irving, Texas, US

Developed a comprehensive three-year strategy and technology roadmap, successfully overseeing the implementation of key projects, including CRM, Tele-stock, Cisco VoIP, and SalesForce.com. Established and led the Project Management Office, demonstrating proficiency in project coordination and execution. Played a pivotal role in customer-facing activities.

Charlotte, NC, US