Thomas Jonathan Chartrand Email & Phone Number

Carlsbad, CA, US

• Deliver outstanding and well-rounded sales and service experience to all guests/members and ensure a welcoming, informative, and inclusive experience when members/guests visit the front desk.
• Develop relationships with gym members, answer questions, resolve concerns, and put members/guests in touch with appropriate resources when necessary.
• Give friendly greeting/check-in with prompt attention to their needs and have a meaningful impact on their sense of belonging.
• Maintain a clean, well-maintained gym for members/guests by sweeping floors, disinfecting surfaces and wiping up all spills and messes on the sales floor.
• Perform minor plumbing repairs of limited difficulty such as tightening and replacing in-kind fixtures and fittings in gym facility.
• Perform routine maintenance at different (gymnasium) sites to include cleaning restrooms and making minor repairs to gym equipment as needed.

• Assessed the health of dogs, collect empty food bowls and sanitize feeding areas for maximum efficiency and ease of movement
• Disinfected +80 kennel cots, buckets, walls and lodging spaces for incoming dogs under time constraints while working outside in changing weather conditions.
• Organized kennel kitchen for lunch periods with 150-200+ dog feedings to ensure safe delivery of their meals and efficient processing of food storage.
• Performed minor carpentry repairs of limited difficulty to kennels and ranch building quarters i.e. constructed, installed, repaired and replaced such items as shelves, hardware, windows and cabinets.
• Performed routine maintenance at different sites around the ranch to include cleaning restrooms and making minor repairs as needed.
• Provided excellent customer service and representation of the ranch staff when guests arrived to drop-off/pick-up their pets or visited for tours of the facility.

Oak Brook, Illinois, US

• Displayed knowledge of equipment, assembly, installation and repair of merchandise and tools sold on the sales floor
• Excelled in customer service by assisting customers with product knowledge which resulted in daily sales gains for our store
• Greeted customers and organized a welcoming storefront to display a positive work environment to fellow employees and local customers
• Interpreted instructions to specifications of either customers or management including blueprint reading while using and maintaining tools and equipment
• Lifted and carried heavy objects some 50 lbs, around the sales floor for better business organization and sales displays
• Organized store's overflow stock with our meticulous inventory input system to save store expenditures and track the amount of products sold in each department

Riverside, CA, US

• Examined reports of working conditions in 12+ 'Heineken' breweries and facilities across Russia for an important transnational research project.
• Interpreted instructions to specifications (of my professor) for better understanding of project goals for our research.
• Maintained contact with fellow graduate teammates via email/phone for professional communication and to ensure smooth processing of research information into our internal database.
• Researched international economics, concentrating on corporate transnational labor for better understanding of how companies and countries interact with and across each other for production abroad.
• Utilized ZOOM and other online mediums to keep contact with professor and staff during pandemic for better teamwork and communication on project goals and changing methods of research gathering.
• Worked within this position without more than normal supervision from staff or teammates.

Riverside, CA, US

• Displayed excellent interpersonal skills and teamwork capability by regularly coordinating classroom syllabus plans with my partner throughout the whole quarter, in-person and via text/call.
• Earned course credit in peer mentorship & classroom facilitation to prepare for my role as an educator that helped count towards my overall unit count for graduation.
• Interpreted the instructions on proper classroom conduct to the specifications of college staff to ensure a professional teaching environment.
• Scheduled 1-1 meetings to advise 80+ first year students to help address their concerns with coursework and brainstorm solutions to work-life balance issues associated with college life.
• Taught classrooms of 600+ first year college students on choosing majors, job applications, safety on campus, socializing with fellow students and other important concerns for a smoother adjustment to campus life.
• Worked my position, sometimes alone, without more than normal supervision from college staff.

Riverside, CA, US

• Aided professional staff in conducting job seminars to help educate 300+ student employees to ensure a more inclusive student leadership team for our diverse campus environment.
• Interpreted the instructions to the specifications of my professional staff and fellow Program Coordinators during important events.
• Led educational programs with speeches and games on important and relevant topics like Alcohol & Drug Safety, sometimes to for over 200+ student residents at a time.
• Maintained peace, order and personal cohesion in my dormitory halls by reminding students of important rules and guidelines to protect their safety and personal property via regular meetings, often late at night.
• Offered my voluntary services to professional staff by conducting student interviews for prospective staff and helping manage records of current student-staff employees for efficiency and discretion during the annual.
• Planned large-scale community events and regular residence hall programs working with my fellow Program Coordinator teammates perfecting my event-planning skills.

Riverside, CA, US

• Directed 50+ hours of check-in meetings to assess how my mentees were handling their academic/personal issues and overall adjustment to campus life.
• Hosted several educational programs, job fairs and other career exploration opportunities to better the potential success of my student mentees.
• Interpreted the program instructions, often via call/text, to the specifications of my professional management team.
• Mentored 2-5 first-year college students, per quarter, every quarter, to help new students adapt to college courses and extracurricular involvement.
• Trouble-shot any questions or concerns by connecting my mentees to campus resources for a smooth transition and peace of mind for confused students.
• Worked my mentorship position, often alone, without more than normal supervision from my professional management team.

Riverside, CA, US

• Completed 90+ hours of professional training on group facilitation, campus diversity, health and safety, interpersonal skills, college advising and disaster response.
• Exhibited professionalism and active listening skills while resolving conflicts with angry parents, lost students or other concerns that arose during the program.
• Interpreted the instructions for a successful program to the specifications of my student leadership staff.
• Mentored 130+ first-year students on selecting courses, signing up for co-curricular work opportunities and introducing them to the vibrant lifestyle on my college campus.
• Served as a campus role model, meeting and interacting with diverse groups of 1,000+ visiting students, family members and guests to answer questions and give advice.
• Worked my student leadership position, often alone, while managing large groups of students, without more than normal supervision from professional staff.

US

• Displayed knowledge of store materials as well as knowledge of equipment, assembly, installation and repair of store products to management and customers.
• Organized and stocked food items into their respective departments for easy search, neat appearance and increased sales at our store's location.
• Performed hourly cleaning/sanitization of the cashier stand and register for health, safety and positive customer appeal during checkout.
• Performed minor plumbing repairs of limited difficulty such as tightening and replacing in-king fixtures and fittings around the store location.
• Performed routine maintenance at different sites to include cleaning restrooms and making repairs around the store as needed.
• Received, unloaded and processed incoming shipments to our store according to established procedures and reported damages/discrepancies to others responsible for such items.

Riverside, CA, US

• Arranged necessary documents and important information regarding local county businesses for my supervisor's daily morning debriefs for added organization.
• Attended weekly courses with a select group of political science student interns on adjusting to our county positions and applying best practices for working with professionals in our respective fields.
• Interpreted the instructions of work assignments to the specifications of my office leads to ensure maximum professionalism and impact while interning with the county.
• Promoted county events to +50 local businesses and firms to increase business cooperation and networking for improved commerce in our local sector of Riverside County.
• Networked with business representatives from firms in countries like Canada, Japan and the UK to grow our county's client database and increase international cooperation and friendship.
• Worked my position in the county office without more than normal supervision from my office lead to ensure professional growth and efficiency in-office.

Minneapolis, Minnesota, US

• Accepted into 3 NMUN international conferences, large United Nations simulations in cities like D.C. and New York where I gathered and debated delegates from around the country and the world.
• Displayed exemplary diplomatic leadership skills while facilitating arguments, disputes and disagreements between individuals as well as large group delegations.
• Gave public speeches to 300+ NMUN delegates educating them on issues of human trafficking, transnational drug trades, international crime syndicates and climate change.
• Interpreted the instructions of debate to the specifications of the delegation, the conference staff and my club leadership for efficient action during debates.
• Received several prestigious awards for "Outstanding Delegate", the highest acclaim attainable for debate delegates at NMUN conferences.
• Worked within my debate position, often alone, usually with several delegates speaking different languages, without more than normal supervision from my club leadership.

San Francisco, CA, US

• Attended weekly meetings with my mentors regarding programs to assist 100+ local business contractors in San Francisco.
• Ensured efficiency and interdepartmental organization by delivering copious heavy mail packages to every floor and department of the PUC.
• Interpreted instructions for office projects to the specifications of my office supervisor to ensure maximum efficiency and professionalism.
• Operated our office phone line with direct contact to 500+ potential contractors and regularly answered questions and concerns regarding services they required from our office.
• Presented 3+ successful project proposals to city officials to help better assist local contractors with city facilities and connecting younger workers to employment programs.
• Worked my position without more than normal supervision from my office leads or program mentor.

• Directed group discussions on publicity initiatives for our dormitory at weekly meetings with a cabinet of 50+ student leaders representing halls around the building.
• Interpreted the instructions to the specifications of my building supervisor for efficient promotion of residence hall programs.
• Managed a sub-committee of 20+ elected representatives from my residence hall to delegate publicity tasks for both social media and physical promotional displays.
• Ran 5 different residence hall social media accounts utilizing creative graphics to market program information and give special staff shout-outs.
• Utilized my art talents to make flyers, posters and other displays to market programs and special events to fellow residents around campus.
• Worked this position, in-person and via social media, while managing groups of people, without more than normal supervision from my building supervisor.

Riverside, California, US

• Assisted in planning ASUCR projects and events, gave prospective legislation advice to my mentor and provided logistical support at weekly meetings with my clerical skills.
• Amended bylaw legislation on a select reviewing committee to gain more legislative experience and provide guidance for fellow student interns.
• Interpreted instructions for program planning and job responsibilities to the specifications of my ASUCR student government mentors.
• Volunteered at campus giveaways and election campaigns to showing initiative in student government programs and display excellent. customer service and professionalism.
• Worked my position within ASUCR without more than normal supervision from my student mentors.
• Wrote meeting minutes and kept records at mock senate gatherings with fellow student interns as their duly elected ASUCR Secretary providing clerical excellence.

Miami, FL, US

• Assisted the 'Sizzle' grill and stove top on Fridays & weekends to help pay for my school courses and other important college expenses.
• Cleaned all grilling tools, utensils, fryers, washed dishes and maintained general cleanliness and sanitation at the front-desk and cashier sales region of the 'Sizzle' grill.
• Interpreted instructions to the specifications of my general manager to ensure excellent customer service for increased sales at our restaurant.
• Performed routine maintenance at different sites and facilities to include cleaning restrooms and making minor repairs in the kitchen as needed.
• Prepared grilled meals for on-campus students and guests to-go while operating the front-desk cashier, often alone, to meet late night and weekend rush hour demands.
• Organized deliveries of leftover grilled food and packaged meals to be distributed to hungry and food-insecure student groups across campus.

San Francisco, CA, US

• Analyzed 500+ different city records from various job assessments pertaining to water distribution for a weekly report to my supervising mentor at the Public Utilities Commission of San Francisco.
• Delivered facility relics and other fragile mail packages to different PUC departments for increased interdepartmental productivity and assistance in other historical assignments pertaining to SF water, power and sewer.
• Designed and helped update an orderly filing system to better manage SFPUC facility records across several different departments for increased productivity.
• Interpreted the work assignment instructions to the specifications of my supervisor often with little room for clarification or other questions.
• Presented several successful project proposals for improvements to facilities to a panel of city officials responsible for reviewing such ideas and putting them into motion where available.
• Worked this position within the records management department without more than normal supervision from my supervisor and spent a great deal of time improvising successful projects on my own.

San Francisco, CA, US

• Answered inquiries from high school students about getting them jobs in civil service and facility positions working with San Francisco's water, power and sewer departments.
• Completed citywide site tours with guided presentations on initiatives to repair San Francisco's aging plumbing pipes for a retrofitted future installation.
• Displayed excellent initiative by checking-in to the downtown office early in the morning, before my shift, to assess and prepare my daily tour schedules and other responsibilities.
• Escorted groups of 20+ visiting guests, at a time, through a tour of the SFPUC building amenities and features for increased exposure to a potential future workplace.
• Interpreted the instructions to the specifications of my building's department supervisor to ensure efficient and professional tours for the public.
• Worked my position as a tour guide, often alone, without more than normal supervision from my department supervisors or fellow interns.

Seattle, WA, US

• Disinfected all accessible surfaces on the bar counter, bathroom, sales floor and coffeehouse displays for added cleanliness and a welcoming environment.
• Interpreted the drink order instructions to the exact specifications of customers and guests down to the flavors, additives and spelling of the name of the guests.
• Operated professionally and openly with customers and guests while making several drinks at once, often alone, to meet the rush hour demands.
• Performed routine maintenance at different branch facilities to include cleaning restrooms and making minor repairs as needed.
• Trained 20+ continuous hours on Starbucks official training database to perfect making recipes, barista DO's and DON'T's and other coffee house etiquette skills needed for on-the-job work.
• Received, unloaded and processed incoming shipments according to the established Starbucks procedures and reported discrepancies to management.

Huntington Beach, CA, US

• Demonstrated increased initiative by sanitizing and flipping empty tables for new guests during slower periods with less foot traffic in the restaurant.
• Displayed excellent balance by carrying multiple orders of piping hot meals and drinks through crowded spaces often under time constraints to ensure prompt and professional customer service.
• Escorted visiting customers to their seats and handled drink orders for families, parties and elderly couples ensuring to explain the menus and reminding them of the daily kitchen specials available for order.
• Interpreted the instructions of food orders to the specifications of my assigned customers and guests as well as that of my coworkers who needed me to add onto my workload with additional orders and cleaning assignments.
• Operated the front-desk restaurant telephone for mobile delivery orders as well as the digital check-in counter to assist waiters in seating guests to create an organized flow of foot traffic and prevent crowding in.
• Performed routine maintenance at different locations in the restaurant to include cleaning and refilling restrooms and making minor repairs as needed.

San Francisco, CA, US

• Coordinated with District 5150 Interact Club representatives made up of Bay Area youth leaders to help promote and market events to their respective high schools.
• Held a seat on District Council #5150, 2015-2016, helping to represent the Bay Area at larger national Rotary conferences for Interact Club members.
• Traveled to multiple locations for speaking tours and fundraising events to wealthy Rotarians to encourage sponsorships for district projects.
• Volunteered as a youth ambassador for 20+ different Bay Area high school Interact clubs and their club members.
• Used a variety of materials tools and equipment to assist in the promotion of events, important information and other pertinent information for the high school Interact clubs in our district.
• Worked this important public position with my partner and without more than normal supervision from district staff, Interact club members or fellow Rotarians.

US

• Displayed knowledge of store materials as well as knowledge of equipment, assembly, installation and repair of store products to management and customers.
• Operated the bagging counters and cashier stands alone for extended periods of time often while standing in one spot for no less than 6-8 hours.
• Organized and stocked food items into their respective departments for easy search, neat appearance and increased sales at our store's location.
• Perfected 2+ years of customer service experience by helping shoppers find their necessary goods to increase store sales and familiarize myself with products we sell.
• Performed hourly cleaning/sanitization of the cashier stand and register for health, safety and positive customer appeal during checkout.
• Performed minor plumbing repairs of limited difficulty such as tightening and replacing in-king fixtures and fittings around the store location.

San Francisco, CA, US

• Entered information pertaining to district affairs as well as constituents' personal information into our office database to instill greater organization and easier supervisor management of our online systems during.
• Interpreted my work assignment instructions and job duties to the specifications of my office superiors to ensure maximum professionalism and clarity in my work.
• Stationed at our district supervisor's front desk as a friendly face to greet any visiting constituents and share info about our district and answer questions or concerns they may have for myself or our supervisor.
• Represented the public face of our district supervisor's office with excellent customer service by answering constituent inquiries via telephone, email, fax or walk-in visits to our office environment.
• Volunteered regularly during weekend mornings in our district for immersion projects, business openings, public gatherings and community clean-up events.
• Wrote copious reports on our district regarding events, safety information, news and need-to-know articles for our constituents to read and enjoy in the paper and online.

San Francisco, CA, US

• Certified official SFPD sign-offs for hundreds of departmental trafficking citations handed down from my supervising officer from throughout San Francisco County.
• Delivered sensitive departmental documents between officers for swift interdepartmental efficiency and clarity of work assignments during work.
• Interpreted work assignment instructions to the specifications of my supervising officer and other office staff to ensure professionalism and concise submissions of assigned tasks.
• Traveled throughout major areas of San Francisco County with my supervising SFPD chief officer to survey traffic accidents and stops for on-the-job immersion tactics.
• Used my knowledge of a variety of tools and equipment (and how to maintain said tools and equipment) within the office to ensure quick and orderly completion of all assigned tasks for my supervising officer.
• Utilized excellent customer service skills by answering the department telephone and connecting staff calls to the correct departments for swift communication.

San Francisco, CA, US

• Certified by official SFPD background check to ensure security while working in the city headquarters
• Operated the department’s office phone to troubleshoot personnel concerns to my lead supervisor
• Reviewed paystubs and organized important documents for the daily duties of SFPD police officers
• Sorted 200+ officer depositions/victim files in a cramped filing room harnessing my ability to focus

Bachelor Of Arts - Ba, Political Science/International Affairs

Transferable Credits, French Studies

Transferable Credits, Critical Thinking & Reasoning

High School Diploma, General Studies