Served as the focal point for company-wide IT direction, ensured the reliability and availability of data centers, infrastructure, and core enterprise applications for seven manufacturing plants and two corporate offices.Facilitated daily interaction with teams to stay well-informed on planning, implementation projects, and issue resolution.Led and supervised an IT support services staff, providing guidance and direction for recruitment, development, retention, and organization of IT operations staff, following budget objectives and personnel policies. Championed service level management best practices, ensured initiatives and updates followed the established schedule, and were geared towards customer satisfaction.Migrated data center virtual machines to AWS and rebuilt an aging Citrix environment.Communicated to user groups on systems procedures, planned changes, systems problems, and resolutions.Formulating and implementing business continuity and disaster recovery plansCoordinating IT activities to ensure the availability of network services and dataIdentifying future challenges in the IT landscape and developing mitigation strategiesOverseeing departmental budgeting and forecasting within the organizationDirecting IT staff recruitment and directly supervising employeesIdentifying security vulnerabilities and eliminating them with strategic solutionsIdentifying and recommending new technology solutions

XIRRUS – Santa Ana, CA, 2001 Network Administrator/Helpdesk Manager/Project Manager  Operated as service point-of-contact for helpdesk, helping to diagnose, troubleshoot, and resolve approximately 15 tickets per day Assisted in programming operating system from Windows 2000 to XP for 35 workstations Provided daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software