Provides consultation and legal services on a wide array of matters involving complex claims oversight and direction, legal and claims systems, staff and panel counsel management, claims litigation management, insurance coverage matters, legal fee and counsel effectiveness issues and challenges.

Provided leadership and direction on matters involving complex insurance claims, regulatory, and litigation practices. -Served as General Counsel, Claims with broad oversight and direction responsibilities of in-house legal and regulatory functions including review and approval for all external vendors and outside law firms. -Directed overall claims and litigation management strategies with proven record of controlling loss costs, claims and litigation expenses.-Managed panel counsel retention and performance assessment program and implemented cutting-edge system for maintaining an ongoing rating system for all litigation attorneys.- Implemented corporate-wide alternative fee program resulting in significant improvements in both legal costs and panel counsel relationships.- Transformed group of five state law offices into a legal organization of semi-national scope covering twenty-two separate offices in fifteen states with 150 attorneys and legal support staff.- Consistently saved millions annually in legal expense through the implementation of innovative litigation management programs which included subrogation and insurance coverage operations.

Developed and maintained successful relationships with industry leaders to help insurance and litigation professionals expand their knowledge and advance their careers through continuing education programs, networking events, industry resources, and designations.

Established and led a country-wide team of over 250 claims and legal professionals and staff counsel attorneys handing litigation involving USAA and it's members to achieve significant improvements and savings in all litigation metrics and goals.-Created and maintained processes for leading a dynamic panel counsel management system and implemented an innovative and highly successful alternative fee program which achieved industry recognition for effectiveness. Significant and measurable savings were achieved through this program.-Held various positions within the Claims, Litigation and Regulatory Compliance Groups before assuming leadership role in the property and casualty claims litigation group.