Worked as a Software Quality Coach for multiple teams, including Unity's Matchmaker, Lobby, Relay, Friends, and other internal teams.Major Accomplishments:* Led a cross-team cost-savings effort which reduced cloud kubernetes costs for my teams by hundreds of thousands of dollars. This included working with teams to identify savings areas, suggesting fixes, and tracking resolution.Day-to-day work:* Led initiatives to assess team and product quality practices, and worked with teams to develop action items to improve quality across the board* Worked with other quality leaders and engineering managers to develop cross-team best practices and align with larger company and organization-wide quality practices* Worked with product managers to gather feedback from customers and help define acceptance criteria* Worked with product and engineering owners to track and plan product launches* Provided a quality POV when reviewing product proposals, design docs, and launch requirements* Provided direct SME and assistance on Unity SDK and samples work (C#, Unity)* Worked with senior service devs to improve quality, reliability and efficiency of cloud services (GCP / GKE, Kubernetes)

Embedded Software Test Engineer, owning quality on the following Unity product teams (sequentially):* Collaborate* Matchmaker* LobbyMajor Accomplishments:* Co-author of end-to-end test framework for Matchmaker which enabled accurate pre-launch and post-launch stress, scale and regression testing of custom customer match logic* Provided code-review support for match function logic for major customers* Helped successfully launch multiple major customers on Matchmaker, including Fall GuysDay-to-day:* Owned test planning and execution for new features (outside of basic unit tests)* Worked with engineers to improve quality processes and build automation* Represented customer concerns and triaged customer issues

Client test lead for “Online Experience” team at 343 Industries- Owned game client testing for matchmaking, networking, voice chat, and banning on Halo 4 / Halo 5- Responsible for test case and test pass creation, reporting- Led a team varying from 2-8 contract testers- Responsible for technical investigations of networking and game lifecycle issues- Worked with SDET tools team to build automation in my areas- Worked with BI team to develop reports to find problems using client telemetryActed as "sustainment" (live ops) test owner + co-designer on Halo 4 for multiple years- Scripted multiple shipping game modes: Race, Rocket Race, Ninja Assassins, Medal Madness, etc.- Built common join-in-progress handling code for all shipping game modes

Client test owner / lead for testing matchmaking and portions of networking on Halo 4- Worked on test case and test pass creation, reporting, bug investigations, leading team of testers- Created multiple test tools in C#, minor automation, etc.Test lead for sustainment matchmaking updates to live game (Halo: Reach)- Successfully released every update without major issues, on a strict 1-month dev/test/release cycle

Area owner / Test lead for BVTs on internal studio game development tools- Pushed for more proactive BVT involvement by rest of studio; interfaced with developers and designers to update and add new test cases; created tools to increase productivity of BVT testers (C#, windows batch).Area owner / Test lead for Matchmaking playlist updates to already-released video game- Sole tester in charge of creating test cases and plans for a test team in a rapid-release environment (~1-month release cycles).

Background:Bungie is one of the most well-known video game studios in the world, being responsible for the creation of the blockbuster Halo franchise.Duties:• Originally hired as a replacement team lead.• Worked as a BVT tester for internal development tools and videogame content for a few months.• Transferred to a team dedicated to Xbox LIVE Matchmaking testing, where I tested core Matchmaking systems until end of contract.Accomplishments:• Created and maintained a program (C#, Windows Batch) to help automate the synchronization of computer and Xbox360 clients with information from a source code repository, eventually used by dozens of employees.• Technical expertise priased by managers; moved to a team where more time was dedicated to programming tasks.• Created a number of automated test scripts (C#) to increase testing productivity.

• Created a number of test tools using Windows batch programming and C# / Visual Studio. Most significant tool was a program to sort through hundreds of crash dumps, making it easier to find and bug unique and important crashes, and follow up on the status of older crashes.• Worked with developers to coordinate efforts to make crash dump info more useful.• Responsible for bugging most of the crashes found during an internal beta program, and for connecting users (with useful crash repro steps) to developers.• Ran black box/manual testing on the Xbox 360 console operating system software (functional testing, regression testing, acceptance testing, etc.).• Had ownership of test case creation and maintenance for some feature areas for his test team.• Worked with team to help admin bug bashes / take home beta programs (troubleshoot user problems and guide them to perform structured testing).

• Authored/maintained/ran test passes for areas I identified as at-risk, or based on specifications given by the Test Lead or developers / producers.• Was my team's expert on Microsoft's Games for Windows certification standards; was responsible for all execution and bugging of certification test passes and issues.• Acted as temporary team co-lead and senior tester during transition to new test lead. Continued to work in senior role until end of project.• Performed ad-hoc and targeted black-box and gray-box testing.

• Performed cross-platform pre-certification and final certification testing for Microsoft-published video games on Windows Vista, Windows XP and the Xbox 360 Console for almost two dozen games using the Microsoft Games for Windows, Games for Windows LIVE and Xbox 360 Technical Certification Requirements.• Revised and created test cases, evaluated potential new testing tools, and experimented with new testing methods for more efficient test coverage.• Wrote documentation on testing methods and created instructional tutorials (videos with narration) for new game testing and certification testing hires.

• Started as a Test Associate 1 on the Halo 2 for Windows Vista game testing team in 01/2007; changed teams and promoted (to TA2 - see above) in 05/2007 due to excellent performance.• Ran Black Box / Manual test cases• Worked with team and developers to investigate and file bugs, and verify bug fixes

Worked as a full-time (40 hours per week) intern at the Walt Disney Internet Group's Seattle-based datacenter.• Proposed and carried out an evaluative study of a number of different network-based security cameras to try to find a cheap alternative to a $20,000 vendor-supplied solution• Cataloged, salvaged and removed decommissioned equipment• Worked with hardware vendors to arrange for RMA replacements when appropriate• Re-organized, cataloged, and helped purchase hundreds of items, including networking equipment