Thomas Cosby Email & Phone Number

San Francisco, California, United States

San Francisco, California, Us

San Francisco, California, Us

• Selected to serve as the organization’s first information technology (IT) manager due to demonstrated aptitude in technological development; made significant changes and recommendations to company processes throughout tenure, streamlining workflows and improving efficiency.• Established novel policies and procedures developing new instances and systems in Okta.• Coordinated cross-functionally with other departments on upgrades and usage numbers, successfully transitioning the team from the previous IdP to Okta and thus improving efficiency and security. • Hired and trained new employees on the IT team alongside the team director, leveraging knowledge and interpersonal skill to ensure that every employee was equipped with the information necessary to be a successful member of the team.• Implemented disaster recovery systems for use in the case of outages or malware attacks.

Miami, Florida, Us

• Functioned as both a point person for end-user support and a member of the systems administration team due to advanced skillset and technical flexibility, adeptly applying expertise across the organization to drive technical enhancement and operational sustainability.• Provided end-user assistance as needed through careful monitoring of a ticketing system, utilizing knowledge of the system and attention to detail to resolve approximately 30 tickets per day. • Overhauled the onboarding and offboarding processes, collaborating with human resources (HR) to determine pain points and develop updated systems for said processes.

San Francisco, Ca, Us

Hired as the first IT employee for the organization. Supervised and set deadlines for IT initiatives, such as system upgrades, migrations, and outages. Achieved financial goals through the necessity of forecasting. Developed and maintained positive working connections with internal business partners to better understand end-user requirements and promote IT process improvement.

• Provided essential technical support for the design firm’s end-users in both San Francisco and Minneapolis offices, flexibly resolving issues between locations to enhance productivity.• Matured an internal system for backing up company-created design assets and intellectual property, ensuring that all files remained safe and secure.• Created, deployed, and maintained an internal wiki containing client information and specifications, using organizational skills to develop a database that could be easily accessed by all employees.

• Developed consistent IT policies and procedures for an established organization, documenting new systems and creating a foundation for digital growth while providing technical support for end-users in multiple countries worldwide.• Researched, implemented, and deployed a voiceover IP phone system through knowledge of technological procedures, allowing connection between company locations worldwide.

Cupertino, California, Us