Thomas Creel Email & Phone Number

Chevy Chase, Md, Us

• Oversee and lead a team of associates handling PIP litigation cases, providing guidance on case strategy and legal requirements.• Manage the entire litigation process, including case assignment, review, and resolution, while ensuring adherence to timelines and legal regulations.• Conduct regular reviews of case files to maintain accuracy, completeness, and compliance with company policies and legal standards.• Stay updated with PIP laws, regulations, and industry practices to ensure team compliance and informed decision-making.• Establish and monitor key performance indicators (KPIs) for the team, identifying areas for improvement and implementing strategies to enhance productivity.• Handle escalated cases and complex legal matters, providing expert guidance for favorable outcomes and risk mitigation.• Collaborate with other departments to streamline processes and improve communication and coordination.

Chevy Chase, Md, Us

• Successfully led and mentored a team of 8 high-performance adjusters, cultivating their expertise as skilled business analysts, auditors, and coaches.• Designed and created a revolutionary performance management system that allowed for department quality audits to be completed 50% faster and increased the effectiveness of supervisor performance coaching by 30%.• Lead the development with IT business analysts and built an auditing system and performance dashboard that motivated supervisors and adjusters to learn from quality errors and improved the department quality results by 7% to an average of 94%.• Lead the development with highly specialized business analysts to build a revolutionary tool that allowed our department to complete their workload 40% faster.• Held regular one-on-ones with my direct reports to foster good working relationships, give regular feedback, establish project goals, and coach them to achieve their project goals.• Researched new litigated issues and wrote reports that outlined different possible solutions and planned what tools or systems need to be created to solve the potential future issues.• Built multiple software tools using Microsoft 365 platform to allow for better workflow automation, system organization, and information dissemination.• Ensured the departments quality performance criteria were clearly documented with the correct guidelines and held the department accountable to following the criteria through regular monthly audits

Chevy Chase, Md, Us

• Trained and led a team of six associates to surpass company objectives. • Oversaw 1,250+ pre-litigation demands being reviewed and responded to correctly and timely every month. • Guided and coached the team to achieve quality and productivity targets.• Identified problems and implemented solutions to the management team. • Designed and implemented a report card system that showed ratings for all associates and supervisors throughout the year.• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.• Created and maintained a repository of procedures and new information so all information was in one place and easily searchable. • Designed and created a report that I ran every two hours and showed the department's productivity throughout the day which allowed additional focus and encouragement on lower-performing associates.

Chevy Chase, Md, Us

• Led and supervised multiple teams of claims associates handling various types of claims, including coverage investigations, liability investigations, property damage excess claims, Personal Injury Protection (PIP) claims, and cases involving our Special Investigative Unit.• Provided guidance and support to the teams, ensuring efficient and effective claims handling while maintaining excellent customer service standards.

Chevy Chase, Md, Us

I led multiple teams of claims adjusters who are the first person anyone speaks with after having an accident and calling GEICO. This was a huge responsibility and my teams made sure to exceed the customer's expectations on that first call to GEICO.

Chevy Chase, Md, Us

I managed a pending of catastrophic BI/UM injury claims and litigation files.

Chevy Chase, Md, Us

I managed a pending of BI/UM soft tissue injury claims.

Chevy Chase, Md, Us

I managed a pending of multiple types of claims which included: coverage investigations, liability investigations, property damage excess claims, Personal Injury Protection (PIP) claims, and claims involving our Special Investigative Unit.

Tampa, Fl, Us

I maintained and operated three different valet accounts in busy downtown Tampa. My staff included an assistant manager and 15 valets at the different accounts.

Tampa, Fl, Us

I provided assistance to the Operations Manager and handled the scheduling of the staff at different accounts and events.

Tampa, Fl, Us

I provided outstanding customer service and quick and safe retrieval of the customer's cars.