I help my clients achieve their goals with passionate engagement and collaboration while lending my creativity and experience in strategy, operations, tech enablement, data, and analytics.Currently driving Agile transformation and operational excellence in a top ranked multinational fintech company while building the next generation of payment processing and commerce tools.

Dec 2019 - Aug 2021, Enterprise Systems Architect; Infrastructure & Engineering Services:Design and implementation of integrated systems spanning omnichannel engagement, workforce management, quality management, service management, change management, project management, and speech analytics. Emphasis on digital transformation and automation through Artificial Intelligence and Machine Learning technologies.Dec 2017 - Dec 2019, Operational Excellence Manager; Business Innovations and Analytics:Managed continuous improvement and operational excellence projects across service management, project management, and omnichannel engagement platforms.Aug 2017 - Dec 2017, Operational Excellence Manager; Technology Services Support Center:Designed processes and system workflows for customer support. Led the adoption of Knowledge Centered Service (KCS) practices to accelerate time to resolution and self-service

Contract with Chick-fil-A Support Center.- Led instructional design on new hire and professional development curriculum for business services analysts in the areas of marketing, payroll, treasury, restaurant training, supply chain, and grand opening.- Coordinated with subject matter experts and management- Administrated LMS platform.- Defined best practices for the future of Chick-fil-A HELP training.- Integrated KCS methodology, field paradigms, corporate culture and software skills into ILT.

- Taught a modern self-defense system based on ancient middle eastern martial arts that offers effective self-defense, a powerful art form, intense exercise, and practical life lessons.- Established adult programs at four locations- Established onsite after-school programs at two locations.- Managed all business operational, financial, and marketing matters.*Member of the International Fellowship of Christian Martial Artists since 2010.*Received Jodo Guide Award for Leadership, 2013*Elected Chaplain of the International Fellowship of Christian Martial Artists, 2014.*Re-elected Chaplain, 2016

- Built the technical support team from inception to 30 staff- Established core curriculum for internships and missions school- Developed and taught operations, software, technical, and religious curriculum with a focus on cultural paradigms to launch global initiatives (trained ~800)- Co-founded HOPE Academy, Voice of Judah International, and Forerunner School- Designed A/V / IT infrastructure throughout campus sancturies, classrooms, and conference rooms

Co-led in the church plant until reaching 1,200 members. Established and managed worship band, choirs, visual arts and set, drama, sound/lighting/video and short-term missions. Initiated the strategy, policies, structure, and culture that propelled a vision into what is now the largest church in Whitfield county, GA.

- Coordinated with missions organizations and laity for short term foreign and domestic missions projects.- Trained laity in preparation for missions.- Designed, implemented, and managed A/V systems supporting contemporary services.- Developed engaging worship experiences for contemporary services with Associate Pastor.- Led volunteer based worship team.